Reshma Ponnappa
Seattle
Summary
Sr. Program Manager with over a decade of expertise in Learning and Development, specializing in crafting data-driven learning solutions to enhance organizational performance. Strong experience in strategic planning, problem-solving, and cross-functional collaboration, contributing to significant improvement in employee learning and development outcomes at Amazon. Adept at leveraging analytics to optimize training programs, aiming to continue driving impactful learning initiatives and aligning them with performance and business objectives.
Overview
11
11
years of professional experience
Work History
Sr Program Manager - Learning & Performance
Amazon Seller Partner Services
08.2022 - 03.2024
- Spearheaded cutting-edge learning solutions, driving performance enhancement and business growth through data-driven pilot programs and strategic initiatives.
- Fostered cross-functional partnerships to implement independent learning and performance improvement pilots, aligning stakeholder needs with organizational objectives.
- Leveraged data analytics to assess pilot training effectiveness and measured learning outcomes to determine business impact.
- Led strategic planning workshops, shaping the future of learning and development through innovative roadmaps and value-driven initiatives.
- Designed and executed targeted training programs to boost Seller-support-associate performance, directly contributing to Amazon's Seller Support business success.
Learning Sr. Program Manager
Amazon Web Services - Training and Certification
06.2021 - 08.2022
- Created and implemented a Content Management Process for launching and maintaining AWS Training and Certification content on Amazon.com.
- Managed the content lifecycle of the course catalog (126 courses).
- Provided product feature requirements to enhance the Content Authoring tool.
- Managed the product requirement delivery roadmap and goals.
- Championed the program standards and process improvements for engineering and program management teams.
- Created and managed the measurements that tracked adoption and utilization of systems and features.
Sr. Program Manager
Amazon Web Services - Support
04.2018 - 06.2021
- Spearheaded the global AWS SME (Subject-Matter-Expert) Accreditation program for Cloud Support Engineers. This career development program helped identify over 1500 SMEs across 70 AWS Services.
- Collaborated with business stakeholders to determine operational requirements and implement data-driven program improvements.
- Managed end-to-end SME assessment process, driving program growth through strategic cross-team collaboration and process optimization.
- Revolutionized program feedback system, leveraging survey data to guide training development and enhance overall program effectiveness.
- Orchestrated expert-level training initiatives, coordinating with stakeholders to align curriculum development with organizational objectives
- Pioneered program analytics on AWS Quicksight, providing leadership with actionable insights to facilitate data-driven decision making and change management.
Program Manager
Amazon Global Talent Acquisition
03.2013 - 03.2018
- Launched the revised New Employee Induction program using blended learning approach.
- The revised Employee Induction program reduced the completion time by 63% with 92% training completion rate for the mandatory training, enhancing the organizational efficiency.
- Managed the monthly New Recruiter Induction program facilitation for Amazon's GTA (Global Talent Acquisition) organization in North America for over 2000 employees.
- Managed the global quarterly training calendar for competency-based skill development programs.
- Facilitated implementation of process, policy and system changes in the organization through training.
- Measured and reported key program evaluation metrics to leadership, driving data-informed decision-making and continuous improvement initiatives.
- Identified, on-boarded and managed trainers to deliver training programs.
- Collaborated with Subject Matter Experts to update and improve learning offerings.
- Administered learning programs on KNet LMS (Cornerstone).
Education
Masters - Adult Education and Human Resources Development
Seattle University
01.2017
Bachelor of Science - Biotechnology
Bangalore University
01.2007
Skills
- Learning needs assessment
- Learning technology
- Learning evaluation
- Strategic learning solutions
- Curriculum development
- Training facilitation
- Communication
- Problem solving
- Team collaboration
- Data analysis
- Program Management
- Project management
Timeline
Sr Program Manager - Learning & Performance
Amazon Seller Partner Services
08.2022 - 03.2024
Learning Sr. Program Manager
Amazon Web Services - Training and Certification
06.2021 - 08.2022
Sr. Program Manager
Amazon Web Services - Support
04.2018 - 06.2021
Program Manager
Amazon Global Talent Acquisition
03.2013 - 03.2018
Bachelor of Science - Biotechnology
Bangalore University
Masters - Adult Education and Human Resources Development
Seattle University
Similar Profiles
Shrishti SharmaShrishti Sharma
Team Manager, French at Operations, Seller Partner Support AmazonTeam Manager, French at Operations, Seller Partner Support Amazon
Namrata Manik GaikwadNamrata Manik Gaikwad
Warehouse Associate at Amazon Seller Services Pvt. LtdWarehouse Associate at Amazon Seller Services Pvt. Ltd
Pradeep Kumar SahooPradeep Kumar Sahoo
Principal Account Manager at Amazon Seller Services Pvt LtdPrincipal Account Manager at Amazon Seller Services Pvt Ltd