Summary
Overview
Work History
Education
Certification
Timeline
Generic

Reshma Ramnarine

Kissimmee,FL

Summary

Dynamic professional with extensive experience at TD Bank, excelling in customer service and team leadership. Proven track record of enhancing customer satisfaction and boosting sales through effective problem-solving and decision-making. Recognized for maintaining operational accuracy and fostering a positive work environment, driving repeat business and loyalty.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Assistant Manager

TD Bank
04.2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Generated repeat business through exceptional customer service.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.

Store Supervisor /Lead Teller

TD Bank
05.2016 - 04.2024
  • Supervised daily operations by directing customer service, inventory and sales operations.
  • Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
  • Conducted inventory analysis to determine optimal stock levels.
  • Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
  • Boosted sales performance with targeted marketing strategies and in-store promotions.
  • Researched issues to obtain appropriate answers to customer inquiries.

Teller

TD Bank
07.2012 - 05.2016
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.

Education

Medical Assistant Certificate -

Everest University
Orlando, FL
09-2008

Certification

  • Notary

Timeline

Assistant Manager

TD Bank
04.2024 - Current

Store Supervisor /Lead Teller

TD Bank
05.2016 - 04.2024

Teller

TD Bank
07.2012 - 05.2016

Medical Assistant Certificate -

Everest University

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