RESHMA SARA RAJI
Round Rock
Summary
Dynamic banking professional with seven years of diverse experience in roles such as IT officer, relationship manager, and SME for business loans. Demonstrated expertise in establishing strong client relationships and effective communication. Proficient in general accounting and finance transactions, contributing to key decision-making and problem-solving initiatives. Experienced in managing employee and community programs, focused on optimizing business operations.
Overview
6
6
years of professional experience
Work History
Business Loan Relationship Manager
The Federal Bank
Kochi
01.2019 - 01.2022
- Identified and maximized sales opportunities, and increased customer retention rates.
- Worked well independently and also with others.
- Brought forth a positive work-ethic and self-motivated attitude.
- Brought forth the ability to establish longterm client relationships.
- Increased client satisfaction rating by a significant percentage.
- Effectively sourced business prospects.
- Consulted with clients on wealth management strategies based on their goals.
- Brought forth exemplary communication skills.
- Complies with all regulatory requirements.
IT Officer
The Federal Bank
Kochi
01.2016 - 01.2019
- Handled Linux server maintenance
- Upgrade and patching of core banking application
- Database maintenance activities
- Managing group of support engineers and ticket management
Education
Master of Business Administration - computer systems, HR management
College of Engineering
Trivandrum, Kerala, India01-2015
Bachelor of Computer Science and Engineering -
Marian Engineering College
Kerala, India01-2013
Skills
- Wealth management consulting
- Account management
- Customer portfolio management
- Customer Support Ticket management
- Team management
- Financial Analysis
- Client Management
- Customer Service
- Business Relationship
- Loans
Languages
English
Professional
Malayalam
Professional
Hindi
Limited
Affiliations
- Sports
- Music
Timeline
Business Loan Relationship Manager
The Federal Bank
01.2019 - 01.2022
IT Officer
The Federal Bank
01.2016 - 01.2019
Master of Business Administration - computer systems, HR management
College of Engineering
Bachelor of Computer Science and Engineering -
Marian Engineering College