Reshma Thapa

• Scheduled office meetings and client appointments for staff teams.
• Created and maintained databases to track and record customer data.
• Developed and updated spreadsheets and databases to track, analyze, and report on performance data.
• Developed strategies to streamline and improve office procedures.
• Assisted coworkers and staff members with special tasks on daily basis.
• Played a pivotal role in data collection and analysis to identify areas with minimal patient flow and initiated marketing campaigns to boost participation.
• Contributed to the planning and coordination of free health camps, ensuring seamless execution and maximum outreach.
• Actively participated in organizing donation programs, soliciting contributions, and managing logistics to support charitable initiatives.

As a Central Trade Operation team member at Nabil Bank, I held a crucial role in facilitating import and export operations, ensuring the smooth flow of goods and commodities within Nepal. My responsibilities included:

• Letter of Credit Issuance: Proficiently issued Letters of Credit (LC) to facilitate international trade transactions, demonstrating a strong understanding of trade finance principles and compliance regulations.
• Client Coordination: Collaborated closely with relationship officers to provide exceptional support and service to clients, promptly addressing their inquiries, concerns, and needs. This involved clear and effective communication via phone and email.
• Nepal Rastra Bank Reporting: Compiled comprehensive reports detailing the types of Letters of Credit issued by the bank, ensuring compliance with regulatory requirements and timely communication with Nepal Rastra Bank.
• Documentation Management: Assisted in meticulous documentation and record-keeping of trade transactions, ensuring accuracy and compliance with international trade regulations.
• Team Collaboration: Worked closely with cross-functional teams to streamline processes, resolve complex trade-related issues, and contribute to the overall efficiency of trade operations.
• Customer Service: Provided exceptional customer service to clients, addressing their trade-related concerns, and facilitating a positive banking experience.