RESHMI BUDHU
Lindenhurst,NY
Summary
Adept at navigating the complexities of insurance sales and customer service, I excelled at CARICOM INSURANCE BROKERAGE by leveraging my expertise in product knowledge and account retention. My proactive approach led to a significant increase in client satisfaction, underscoring my ability to blend technical skills with empathetic client interactions.
Overview
18
18
years of professional experience
Work History
INSURANCE BROKER
CARICOM INSURANCE BROKERAGE
2021.08 - Current
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Calculated quotes and educated potential clients on insurance options.
- Sold PERSONAL and COMMERCIAL insurance policies to new and existing customers.
- Developed sales leads from direct referrals, networking and targeted marketing campaigns.
OFFICE MANAGER
CARICOM INSURANCE BROKERAGE
2011.01 - 2021.10
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Controlled finances to lower costs and keep business operating within budget.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cross-sold insurance products to existing clients to reach sales targets.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Maintained high standards of customer service by building relationships with clients.
- Prepared and reviewed insurance applications to verify compliance with regulations.
CSR, Sales
CARICOM INSURANCE BROKERAGE
2006.09 - 2011.01
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promptly responded to inquiries and requests from prospective customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
WEST DEMERARA HIGH SCHOOL
GUYANA, SA.Skills
- Insurance sales
- Customer Service
- Product Knowledge
- Account Retention
- Claims Handling
Timeline
INSURANCE BROKER
CARICOM INSURANCE BROKERAGE
2021.08 - Current
OFFICE MANAGER
CARICOM INSURANCE BROKERAGE
2011.01 - 2021.10
CSR, Sales
CARICOM INSURANCE BROKERAGE
2006.09 - 2011.01
High School Diploma -
WEST DEMERARA HIGH SCHOOL
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