Reshmi Kumar

• Multi-tasking General Manager with proven success in the hospitality industry.
• Strong problem-solving skills, a flair for organization, ability to prioritize.
• Passionate about people and dedicated to customer service
• Manage budget implementations, employee reviews, training, schedules and contract negotiations.
• Develope and maintaine relationships with customers and suppliers through account development.
• Maximize efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
• Implement operational strategies and effectively built customer and employee loyalty.

• Worked directly with all Departments, Customers, Management to achieve best results.
• Reduced Unit's overtime by almost 78% (From 1300 hours per week to 250 hours per week) by analyzing the data on daily basis, finding correlations, hiring/training and efficiency gaps in accordance with the flight volume and revenue
• Oversaw day-to-day Operations activities in accordance with business objectives and adherence to operational policies SOP, HACCP and regulatory procedures.
• Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality and productivity and higher customer service score's in 90'S.
• Monitored office workflow and administrative processes to keep operations running smoothly and 100% accuracy on billing.
• Set team and individual KPIs and provided regular, actionable feedback to achieve monthly and yearly performance goals.
• Managed 450 team members across 6 departments, resulting in approximate $26M increase in annual revenue and meeting revenue budget of $88M yearly.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service relationship.
• Recruited, hired and trained motivated Managers and Supervisors to continuously improve knowledge and abilities in hospitality and food production field.
• Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.

• Overcame obstacles and variables to maintain production efficiency, meet deadlines and achieve high levels of profitability.
• Planned, organized and managed operations, including ordering materials and supplies, workflow management and timely production.
• Reviewed work for quality and compliance with company standards and design specifications.
• Passed all regulatory audits with over 96% score.
• Directed improvements in safety, product quality, service and cost efficiency.
• Resolved issues quickly to maintain high productivity goals and eliminate waste.
• Managed GateOpex continuous improvement initiatives to drive gains in quality, flow and output.
• Passed all GateOpex Elements with 100% score.
• Determined suitable crew requirements, scheduled employees and worked with Human Resources to meet changing production schedules.
• Applied lean practices to balance workflow and eliminate unnecessary steps with efficient productivity goal of 25mph against a budgeted goal of 13mph.
• Completed and submitted monthly and yearly reports to support executive decision making in CAPEX expenditure for process improvement and increased productivity

• Responsible for customer service objectives by contributing customer service information and recommendations to strategic plans and reviews.
• Prepare and complete action plans, implement production, productivity, quality and customer-service standards.
• Resolve problems, complete audits, identify customer service trends, determine system improvements and implement change.
• Determine customer service requirements by maintaining contact with customers, visiting operational environments, conducting root cause analysis, benchmark best practices; analyze information and applications.
• Provide administrative and operational assistance to ensure quality service delivery to customers.
• Manage recruiting, training, and performance management of customer service associates

• Accomplished multiple tasks within established timeframes.
• Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
• Applied customer feedback to develop process improvements and support long-term business needs.
• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

Achievements:

• Won Delta Airlines cater of the year for three year's in a row
• Won cater of the year for Hawaiian airlines
• Won Peak performer award for Customer service excellence

• Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
• Responsible to order fine jewelry for 13 stores including duty frees.
• Entered details such as payments, account information and call logs into the computer system.
• Assisted various business groups with document organization and dissemination during acquisitions.
• Produced ad hoc reports and documents for senior team members.
• Verified data integrity and accuracy.
• Provide customers with product information, availability, lead-time and making product recommendations.
• Create and run reports as necessary to discover or track customer ordering trends, manufacturing lead times, testing timetables, etc.
• Attended all major jewelry conventions in Hong Kong, India, China, Singapore and Australia through the year.
• Developed and maintained relationships with key suppliers for smooth communication and to meet required expectations.
• Evaluated supplier quotes based on purchasing procedures and competitiveness in quality, price and delivery.
• Negotiated complex corporate procurement contracts by working closely with internal and external contacts.
• Reduced costs by streamlining contract bidding and procurement processes to assure best prices for materials and services.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

• Meet sales goals by training, motivating, mentoring and providing feedback to store staff.
• Manage recruiting, training, and performance management of customer service associates.
• Inventory control,Asset management
• Resolve problems that affect the service, efficiency, and productivity of the customer service associates

• Managed inventory control, cash control and store opening and closing procedures.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices. Met Monthly and yearly sales Targets.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
• Assessed supplier quality to maintain tight cost controls and maximize business operational performance.