Reshmi Thakker

Senior Process Associate with extensive experience at Wipro Limited, Kolkata, West Bengal. Demonstrated expertise in virtually supporting and guiding teams on Healthcare Commercial Projects, conducting process audits, and facilitating training sessions. Proven track record in meeting production and quality targets as a Process Associate (Claim Analyst). Proficient in decision-making, time management, problem-solving, multitasking, and documentation reviewing. Excellent verbal and written communication skills with a strong ability to provide constructive feedback and active listening. Career goal includes further enhancing leadership skills and contributing to team success in the healthcare sector.

• Increased financial parameters to 96% by reviewing client complaints and taking multiple sessions in the year of Feb 2023.
• Increased quality parameters by 90% for the Business Continuity Plan in the year of April 2024.