Reading books of different genre.
Hi, I’m
Reshmi Thakker
Senior Process Associate
Kolkata,West Bengal
Summary
Senior Process Associate with extensive experience at Wipro Limited, Kolkata, West Bengal. Demonstrated expertise in virtually supporting and guiding teams on Healthcare Commercial Projects, conducting process audits, and facilitating training sessions. Proven track record in meeting production and quality targets as a Process Associate (Claim Analyst). Proficient in decision-making, time management, problem-solving, multitasking, and documentation reviewing. Excellent verbal and written communication skills with a strong ability to provide constructive feedback and active listening. Career goal includes further enhancing leadership skills and contributing to team success in the healthcare sector.
Overview
4
years of professional experience
4
Languages
Work History
Wipro Limited
Senior Process Associate
02.2023 - Current
Job overview
- Virtually supported a team of 20 analysts in the Philippines and a team of 6 analysts in Kolkata on Healthcare Commercial Project as a temporary SME. (Feb 2023 - Sept 2023)
- Guided team of 11 analysts on Healthcare Commercial Project. (Nov 2023 - Dec 2023)
- Currently working as a temporary trainer ( May 2024 - Present) , have experience in training 3 teams having 50 members in all.
- Conducted regular process audits to identify areas for further enhancements and compliance.
- Facilitated training sessions for new associates on best practices and operational protocols.
- Evaluated employee performance in process tasks, identifying training needs and opportunities for development.
Wipro Limited
Process Associate(Claim Analyst)
03.2021 - 02.2023
Job overview
- Consistently met all production and quality targets.
- Understand various sectors within the US healthcare chain.
- Assessing the validity and accuracy of claims.
- Experienced in utilizing WGS, Facets, CI&W Tool, and CWS Tool.
- Have knowledge in various formulas in Excel.
Education
Calcutta UniversityKolkata
Bachelor of Arts from English Literature
05.2001
Central Model SchoolKolkata
Central Board of Secondary Education from Computer Science
05.2001
Bidya Bharati Girls' High SchoolKolkata
West Bengal of Secondary Education
05.2001
Skills
Decision-Making proficiency
Accomplishments
- Increased financial parameters to 96% by reviewing client complaints and taking multiple sessions in the year of Feb 2023.
- Increased quality parameters by 90% for the Business Continuity Plan in the year of April 2024.
Interests
Cooking
Gardening
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridTimeline
Senior Process Associate
Wipro Limited
02.2023 - Current
Process Associate(Claim Analyst)
Wipro Limited
03.2021 - 02.2023
Calcutta University
Bachelor of Arts from English Literature
05.2001
Central Model School
Central Board of Secondary Education from Computer Science
05.2001
Bidya Bharati Girls' High School
West Bengal of Secondary Education
05.2001
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