Reshonda Alford
Sandy Hook,MS
Summary
Experienced nursing professional with a strong track record of delivering high-quality direct and indirect patient care. 15 years of hands-on experience in long-term care settings and virtual remote environments, developing a deep understanding of the unique needs of individuals in these settings. Excels at completing tasks efficiently and effectively, while prioritizing the development of strong relationships with patients, caregivers, and coworkers. Drives patient care goals and advances nursing philosophies, consistently contributing to the overall well-being and satisfaction of those under my care.
Overview
13
13
years of professional experience
Work History
LPN CHRONIC NAVIGATOR
FOREST ROYAL HEALTH
04.2022 - 11.2024
- Triage patient telephone calls, evaluating the physical and psychosocial health status of the patient
- Clarify medication orders and refills to pharmacies as directed by providers
- Proficiency working with Electronic Medical Records software
- Document medical information using the appropriate electronic and/or forms
- Follow CMS CCM/PCM guidelines
- Complies with all policies, standards, mandatory training and requirements
- Manage and support patients healthcare need via phone conversations
- Complete patients individual care plans and perform care management and care
- Exhibit excellent customer service skills telephonic and virtual communication skills with positive feedback from customers and patients
- Remote chronic conditions care management
- Utilized time management skills to prioritize tasks effectively, allowing for efficient completion of daily responsibilities.
- Maintained accurate documentation of all relevant clinical data, ensuring compliance with regulatory standards.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Improved patient outcomes by providing high-quality nursing care and closely monitoring vital signs.
Licensed Practical Nurse
Songs Health and Rehabilitation
08.2021 - 01.2022
- Performed physical assessments, including vital signs and health history documentation
- Observed changes in patient's condition and reported any significant changes to the registered nurse or physician
- Monitored vital signs, fluid intake and output levels, glucose levels, and other medical tests results
- Administered medications and treatments according to established protocols
- Ensured that all clinical documentation is accurate and up-to-date in the electronic medical record system
- Provided emotional support to patients dealing with illness or injury related issues
- Maintained a safe environment by following infection control policies and procedures
- Assisted with admissions and discharges of patients from hospital units or longterm care facilities
- Coordinated scheduling of follow-up appointments with primary care providers
- Worked as part of healthcare team to assess patient needs, plan and modify care and implement interventions
Entrepreneur
Love and Compassion Home Healthcare
09.2011 - 07.2021
- Developed personalized care plans for patients based on individual needs
- Directed and supervised home health care staff, including hiring and training new personnel
- Provided guidance to home health aides in developing patient care plans with physicians and nurses
- Monitored the quality of services provided by home health aides and ensured compliance with applicable regulations
- Developed policies and procedures for providing home health care services in accordance with state and federal regulations
- Educated patients about self-care techniques to promote independence at home
Education
Associate of Science - Licensed Practical Nurse
Northshore Technical Community College
Bogalusa, LA12.2009
High School Diploma -
East Marion High School
Columbia, MS05.1991
Skills
- Emergency Response
- Health Education
- Business Development
- Strategic Planning
- Team Leadership
- Business Planning
- Key Performance Indicators
- Verbal and Written Communication
- Time Management
- Customer Relationship Management (CRM)
- Vital signs monitoring
- Medical documentation
Timeline
LPN CHRONIC NAVIGATOR
FOREST ROYAL HEALTH
04.2022 - 11.2024
Licensed Practical Nurse
Songs Health and Rehabilitation
08.2021 - 01.2022
Entrepreneur
Love and Compassion Home Healthcare
09.2011 - 07.2021
High School Diploma -
East Marion High School
Associate of Science - Licensed Practical Nurse
Northshore Technical Community College
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