Reshonda Brazzel
Memphis,TN
Summary
Skilled Program Director adept at managing all facets of program operations, including administration and outreach. Well-versed in multitasking to achieve challenging goals. Prepared to leverage [6] years' experience in office management to take on a challenging role.
Overview
13
13
years of professional experience
Work History
Program Director
Health Connect America
Memphis, TN
01.2024 - Current
- Developed strategic plans to ensure successful program operations.
- Organized and facilitated team meetings, workshops, and events.
- Provided leadership in developing innovative approaches to meet program goals.
- Monitored performance metrics to evaluate effectiveness of programs.
- Recruited, hired, trained, supervised, coached, evaluated, and disciplined personnel.
- Developed strategies to increase public awareness of the organization's services.
- Supported marketing efforts by providing content for promotional materials.
- Maintained communication with clients throughout their involvement in the program.
- Created and implemented new policies and procedures for the program.
- Managed budgeting processes, including creating forecasts and tracking expenses.
- Conducted needs assessments and developed program objectives.
Office Manager
Health Connect America
Memphis, TN
08.2017 - 01.2024
- Maintained computer and physical filing systems
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
- Managed office operations while scheduling appointments for department managers
- Coached new hires on company processes while managing employees to achieve maximum production.
CUSTOMER SERVICE COORDINATOR
William Sonoma Warehouse
Memphis, TN
12.2015 - 08.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Responded to customer needs through competent customer service and prompt problem-solving
- Monitored and reported on trends in customer interaction to evaluate processes and capitalize on improvement opportunities
- Maintained accurate and current customer account data with manual forms processing and digital information updates
- Resolved concerns with products or services to help with retention and drive sales
- Reviewed submitted documents to check compliance and enforce recordkeeping policies
- Increased efficiency and performance by monitoring team member productivity and providing feedback
- Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers
- Effective liaison between customers and internal departments.
CLERICAL SPECIALIST
Shelby County Government Community Service Agency
Memphis, TN
12.2015 - 06.2016
- Completed clerical tasks such as filing, copying, and distributing mail
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments
- Executed record filing system to improve document organization and management
- Interacted with customers by phone, email, or in-person to provide information
- Developed correspondence letters, memos, and emails
- Developed presentations and generated reports to facilitate office operations.
THIRD KEY MANAGER
Visionworks
Memphis, TN
10.2011 - 12.2014
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines
- Counted registers and cleaned and secured shop at end of shift
- Developed professional relationships to improve retention of key customers
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
BBA -
LeMoyne-Owen College
05.2024
Skills
- Team Management
- Report Preparation and Analysis
- Policy and Procedure Modification
- Office Management
- Customer service experience
- Operations Oversight
- Financial Management
- Group and individual instruction
- Budgeting and financial management
- Staff Development
Timeline
Program Director
Health Connect America
01.2024 - Current
Office Manager
Health Connect America
08.2017 - 01.2024
CUSTOMER SERVICE COORDINATOR
William Sonoma Warehouse
12.2015 - 08.2017
CLERICAL SPECIALIST
Shelby County Government Community Service Agency
12.2015 - 06.2016
THIRD KEY MANAGER
Visionworks
10.2011 - 12.2014
BBA -
LeMoyne-Owen College
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