Reshonda Walton
Madison,MS
Summary
Adept at complaint resolution and leveraging Microsoft Office Suite, I significantly enhanced customer satisfaction at Omni/Safe Ride Health. With a proven track record in technical troubleshooting and a calm demeanor, I excel in high-pressure environments, demonstrating a unique blend of empathy and efficiency. My approach has consistently fostered positive relationships and streamlined operations.
Overview
33
33
years of professional experience
Work History
Customer Service Representative/Remote
Omni/Safe Ride Health
Madison, MS
01.2024 - Current
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered customer inquiries via phone, email, and chat.
- Resolved customer complaints promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Updated system with order specifics and customer details, preferences, and billing information.
- Implemented innovative methods for streamlining the customer service process.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed positive relationships with customers through friendly interactions.
Educator
Public School System
Jackson, MS
08.2001 - 05.2016
- Managed classroom materials and equipment such as textbooks, laptops, projectors.
- Collaborated with colleagues to share best practices in teaching methods.
- Received recognition for contributions to innovative concepts in classroom instruction.
- Communicated with parents and guardians about student daily activities, behaviors and related issues.
- Engaged parents in their children's education by providing regular updates about academic performance and classroom activities.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
- Encouraged critical thinking skills among students through problem-solving activities.
- Utilized various assessment techniques including quizzes, tests, projects and presentations to evaluate student progress.
- Maintained accurate records of student attendance, grades, test scores.
- Encouraged students to explore learning opportunities while persevering through challenging tasks.
Sales Associate
Belk
Jackson, MS
08.2003 - 12.2005
- Engaged customers in friendly, professional dialogue to determine needs.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Used technology resources to assist customers in locating and selecting items.
- Recommended, selected and located merchandise based on customer desires.
Sales Associate/Assistant Manager of Operations
K B toys
Gautier, MS
06.2003 - 03.2005
- Cleaned shelves, counters and tables to maintain organized store.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Engaged customers in friendly, professional dialogue to determine needs.
- Described merchandise and explained use, operation and care.
- Greeted customers and provided exceptional customer service.
Sales Associate
Cinema IV
Gautier, MS
01.1992 - 05.1992
- Answered store and merchandise questions and led customers to wanted items.
- Adhered to company initiatives and achieved established goals.
- Handled customer complaints in a professional manner.
- Greeted customers and provided exceptional customer service.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Education
Master of Science - Education
Alcorn State University
Lorman, MS05-2001
Bachelor of Science - Education
Alcorn State University
Lorman, MS05-2000
Skills
- Complaint resolution
- Technical troubleshooting
- Calm demeanor
- Microsoft Office Suite
- Product and service solutions
- Recordkeeping strengths
- Team collaboration
- Task prioritization
- Punctuality and reliability
- Empathy and patience
- High-energy attitude
- Call center operations
Affiliations
- After School Tutor
- Delta Sigma Theta, INC.
- Virtual Tutor
Timeline
Customer Service Representative/Remote
Omni/Safe Ride Health
01.2024 - Current
Sales Associate
Belk
08.2003 - 12.2005
Sales Associate/Assistant Manager of Operations
K B toys
06.2003 - 03.2005
Educator
Public School System
08.2001 - 05.2016
Sales Associate
Cinema IV
01.1992 - 05.1992
Master of Science - Education
Alcorn State University
Bachelor of Science - Education
Alcorn State University
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