Reshonia Griffin
McDonough
Summary
Enthusiastic Logistics Coordinator with 15 years of experience in research analysis and over 20 years of customer service, operations, and clerical experience. Dynamic professional with excellent communication and customer service skills, proven ability to build good rapport with customers through positive engagement. Highly committed to providing outstanding product demonstrations. Ready to adapt and grow in a customer-focused environment, bringing an understanding of the importance of customer satisfaction and efficiency in service delivery. Possesses strong communication and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Member Service Ambassador
BJ’s Wholesale Club
05.2024 - Current
- Responsible for Executing Acquisition 365, renewing, upgrading, cross-selling BJ's Loyalty Programs
- Responsible for merchandise returns, exchanges, pick-ups, and general customer services inquiries
- Provides excellent and efficient member service
- Complete job functions and responsibilities as assigned
Logistics Coordinator
Nolan Transportation
09.2021 - 12.2023
- Track and trace drivers to make sure they are on schedule to deliver or pick up
- If driver is running late reach out to facility and notify the drivers eta if due to traffic or disabled vehicle
- Make sure the driver has received pay for a 3hr layover if checked in on time for the appointment
- Answer all emails due to my loads
- Reach out to carrier to follow up if driver did not check in on our end to make sure the pickup or delivery was made and update the system
- Drop the carrier if the driver is a no-show no call and get another driver in route asap
- File all incident reports and have pictures sent if a load has shifted and not stacked corrected, get the driver to a location where the truck can get restacked correctly
- Having accuracy in every aspect of the job with great customer service skills
- Scheduling high volume loads and making sure of the driver’s information and truck number is the system for the carrier sales team to book the load
- Collaborating with the carrier sales team if the driver requests a later or earlier arrival time, making sure we can accommodate it so
- Escalating issues to management and producing solutions to resolve major problems
- Following morning follow up with a report on later pickup or deliveries loads with the drivers check in & check out times
- Contact the carrier if the driver has not arrived onsite
PT. Sales Associate
Kirkland’s
04.2021 - 06.2023
- Assisted with helping customers file claims for stolen credit cards, unauthorized transactions, and duplicate purchases
- Planned the succession of exiting associates at all levels through employee training and mentoring promising associates
- Guaranteed compliance with company policies and procedures by holding hourly Associates accountable, maintaining quality assurance standards, developed, and implemented plans of action to correct insufficiencies
- Tracked inventory for over 10,000 items by validating stock, SKU’s, customer exchanges and returns
Facility Coordinator
John Lange Laselle
07.2017 - 04.2020
- Assist and coordinates maintenance repair calls as required
- Escalate substantial risk commercial repairs and repair requests for out of warranty repairs
- Provided recommendations for custom projects via chat support and email support
- Trained customer on portal setup and installation for existing and new accounts
- Managed complex client projects from beginning to successful completion
- Achieve an average of 110% of sales goal each quarter for the department and maintain a 97% customer satisfaction survey rating
Logistics Coordinator
Vulcan Material
08.2017 - 06.2019
- Company Overview: (contract)
- Developed monthly excel vehicle maintenance reports
- Input system orders for dispatch while overseeing timely delivery of goods
- Maintained delivery schedules and tracked deliveries to ensure deliveries are met
- Successfully updated and provided accurate tracking information to customers and internal managers
- Monitored and reported driver issues such as accidents, safety concerns, or licensing issues
- Resolved customer complaints; investigated delivery issues including damaged products, late or lost deliveries
- (contract)
Office Manager
Aramark Fulton County Correctional Facility
10.2013 - 05.2017
- Processed company payroll for twenty-eight employees
- Entered invoices in accounting system, monitored payment while identifying and obtaining credit due from vendors
- Reviewed the Time Trax system weekly that generates the employees’ time worked
- Interviewed potential candidates, prepared new hire orientation, and reviewed company policies and procedures with new hires
- Generate weekly work schedule for employees, manage employee’s vacation and personal time
- Approve time off requests and process written/verbal warnings when needed
Logistics Specialist
Zotos International
09.2006 - 07.2013
- Processed daily Distributor orders through SAP from EDI, fax and email
- Managed claims for orders that have been shorted and damaged
- Issued debits and credits for customer's accounts
- Prepared weekly excel Back Order reports that consisted of specially made to order items, due dates, and available quantities in inventory
- Actively participated in weekly backorder meeting on products for private label such as Sally's, CVS and Fantastic Sam's
- Facilitated special promotional orders that may consist of holiday deals, back to school items, gallon and liter promotions that require specific order processing
- Provided information and assisted customers during trade show in Las Vegas including educating clients on our upcoming new products
- Operated fifty business accounts for the Midwest Region
Education
High School Diploma - General Studies
Warren Harding High School
Bridgeport, CT06-1988
Skills
- Third Party Invoice
- Office Suite
- AS400
- SAP
- Customer Service
- KPIs
- Strong work ethic
- Multitasking and organization
- Excellent communication
- Handling customer complaints
- Service scheduling
- Order fulfillment
Timeline
Member Service Ambassador
BJ’s Wholesale Club
05.2024 - Current
Logistics Coordinator
Nolan Transportation
09.2021 - 12.2023
PT. Sales Associate
Kirkland’s
04.2021 - 06.2023
Logistics Coordinator
Vulcan Material
08.2017 - 06.2019
Facility Coordinator
John Lange Laselle
07.2017 - 04.2020
Office Manager
Aramark Fulton County Correctional Facility
10.2013 - 05.2017
Logistics Specialist
Zotos International
09.2006 - 07.2013
High School Diploma - General Studies
Warren Harding High School
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