RESHUNDA MURRAY
Houston,TX
Summary
Experienced leader with a proven track record of delivering exceptional results. Successfully managed diverse teams for over 10 years, implementing strategic planning and fostering effective communication to consistently surpass targets within the school system and bar industry. Unwavering commitment to employee/personal development and has played a pivotal role in driving team success.
Overview
11
11
years of professional experience
Work History
Bar Manager
Slick Willie’s Pool Hall
08.2021 - Current
- Oversaw employee onboarding to enhance skill development of bar staff.
- Coordinated shift schedules to optimize staff efficiency.
- Oversaw inventory levels of beverages, supplies, and equipment
- Built and maintained vendor partnerships to secure timely supplies.
- Resolved customer concerns efficiently and ensured satisfaction.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Increased revenue with creative marketing initiatives and promotional events.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Analyzed sales data to identify trends, adjusting menu offerings accordingly.
Restaurant Server
TGI Fridays Franchise
05.2017 - 11.2024
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
Lead Bartender
Crazy Frogs Saloon
01.2018 - 10.2023
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
- Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Collaborated with management to create enticing promotions for special events and holidays, driving increased foot traffic to the establishment.
Assistant Bar Manager
Rodeo 249 Bar & Wings
07.2021 - 08.2023
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Cultivated a loyal customer base by delivering exceptional service experiences, resolving complaints promptly, and soliciting feedback for continuous improvement efforts.
- Collaborated with the Bar Manager in setting sales targets, budgeting, forecasting, and expense control measures.
- Supported event planning initiatives by coordinating with clients to accommodate special requests or customizations within budget constraints.
- Facilitated ongoing communication between bar staff and restaurant kitchen team to ensure seamless service delivery during busy meal periods.
- Ensured compliance with all local licensing requirements related to alcohol sales/service as well as other pertinent lawsregulations.
- Improved customer satisfaction by creating and implementing innovative cocktail recipes and seasonal drinks.
Assistant Principal
Humble Classical Academy
06.2018 - 12.2021
- Assisted the principal in the overall administration of the school, including the development and implementation of school policies, procedures, and programs
- Oversaw scheduling, daily operations, and logistics to ensure a safe and efficient school environment
- Handled student disciplinary issues, enforce school rules, and implemented behavior management programs
- Provided guidance and support to students, addressing their academic, social, and emotional needs
- Supervised and evaluated the performance of teachers and support staff, providing feedback and professional development opportunities
Math Teacher
Aldine ISD
01.2014 - 07.2018
- Promoted a secure learning atmosphere by instructing safe usage practices for equipment.
- Worked alongside teachers and administrators to evolve curriculum for improved educational results.
- Prepared assignments to enhance comprehension and assess learning outcomes.
- Supported struggling students through tailored tutoring and program implementation.
- Supported daily school operations through diligent performance of administrative tasks.
Education
Interdisciplinary Studies - Mathematics
Sam Houston State
Huntsville, TX05.2012
High School Diploma -
Humble High School
Humble, TX05.2006
Skills
- Management
- Customer Service
- Operations Management
- Project Management
- Effective Communication
- Leadership Development
- Problem-solving
- Staff training/scheduling
- Conflict resolution
- Outgoing personality
- Supply ordering
- Sales promotion
- Event coordination
- POS system proficiency
- Upselling techniques
- Proactive vs reactive
- Motivated & disciplined
Languages
English
Native or Bilingual
Spanish
Professional Working
French
Limited Working
References
Anthony Cobb, former supervisor
Aldine ISD
ascobb@gmail.com
(832) 258-9088
Halima Hawkins, former colleague
Houston, Tx
Halima@sarablackteam.com
(281) 995-1986
Amanda Defranco, department chair
Aldine ISD
Ajdefranco@aldineisd.org
(281) 902-0010
Timeline
Bar Manager
Slick Willie’s Pool Hall
08.2021 - Current
Assistant Bar Manager
Rodeo 249 Bar & Wings
07.2021 - 08.2023
Assistant Principal
Humble Classical Academy
06.2018 - 12.2021
Lead Bartender
Crazy Frogs Saloon
01.2018 - 10.2023
Restaurant Server
TGI Fridays Franchise
05.2017 - 11.2024
Math Teacher
Aldine ISD
01.2014 - 07.2018
Interdisciplinary Studies - Mathematics
Sam Houston State
High School Diploma -
Humble High School
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