Summary
Overview
Work History
Education
Skills
Timeline
Generic

Resia Williams

Pensacola,FL

Summary

Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.

Overview

32
32
years of professional experience

Work History

Call Center Representative

EyeSouth Partners
06.2021 - Current
  • Assisted customers with inquiries and concerns, providing accurate information and solutions.
  • Resolved customer complaints with empathy, enhancing overall satisfaction and loyalty.
  • Supported training sessions for new hires, sharing insights on effective customer interaction techniques.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
  • Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
  • Delivered prompt service to prioritize customer needs.
  • Promptly responded to inquiries and requests from prospective customers.
  • Maintained accurate records of reservations, cancellations, and special requests using hotel management software.
  • Implemented efficient scheduling practices for appointments and room assignments to optimize workflow.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Provided basic technical support for front office equipment, minimizing downtime.

Front Desk Receptionist

Avanza Medical Research
06.2017 - 07.2018
  • Managed front desk operations, ensuring efficient guest check-in and check-out processes.
  • Coordinated communication between departments, enhancing workflow and information sharing.
  • Maintained organized filing system for confidential documents, improving data retrieval processes.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Responded to inquiries from callers seeking information.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Stipend patients accounting to that studies guidelines.

Front Desk Receptionist

Pensacola Pediatrics
10.1993 - 05.2017
  • Assisted in billing processes, including insurance verification and coding for procedures.
  • Maintained electronic health records, ensuring accuracy and compliance with regulations.
  • Managed patient scheduling and coordinated appointments to optimize office workflow.
  • Communicated effectively with patients, addressing inquiries and providing appointment reminders.
  • Trained new staff on office protocols and software systems to enhance operational efficiency.
  • Collaborated with healthcare providers to streamline patient intake processes and reduce wait times.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
  • Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
  • Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
  • Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed the efficient flow of medical records by confirming accuracy, scanning documents into the EHR system, and securely storing physical copies.
  • Reconciled daily payments received and prepared deposits for smooth office finances.
  • Facilitated smooth operation of medical office by assisting with billing and insurance verification.
  • Improved office ambiance, ensuring clean and organized reception area for positive first impression.
  • Performed various administrative tasks by filing, copying and faxing documents.

Education

Associate of Arts - Communications

Pensacola Junior College
Pensacola, FL
05-1984

High School Diploma -

William J. Woodham
Pensacola, FL
06-1979

Skills

  • Professional phone communication
  • Front desk operations
  • Efficient appointment management
  • Knowledgeable in medical terminology
  • Patient appointment management
  • Patient intake management
  • HIPAA regulations knowledge
  • Understanding HIPAA guidelines
  • Accounts receivable management
  • Document organization
  • Electronic health record management
  • Co-payment processing

Timeline

Call Center Representative

EyeSouth Partners
06.2021 - Current

Front Desk Receptionist

Avanza Medical Research
06.2017 - 07.2018

Front Desk Receptionist

Pensacola Pediatrics
10.1993 - 05.2017

Associate of Arts - Communications

Pensacola Junior College

High School Diploma -

William J. Woodham

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