Summary
Overview
Work History
Education
Skills
Work Availability
Generic
Resjaun Rochell

Resjaun Rochell

Bloomington,IN

Summary

Dedicated content moderator, engagement specialist & content specialist with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand & reach team goals.

Overview

7
7
years of professional experience

Work History

Social Media Specialist

The Social Element
02.2023 - Current
  • Maintained company's social media presence by posting messages, answering posts, and monitoring responses.
  • Increased customer engagement through social media.
  • Conducted daily updates to social media profiles to boost company online presence.
  • Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
  • Met multiple deadlines using strong task prioritization skills.
  • Monitored advancements in social media and technology, working with marketing teams to adopt new platforms and facilitate integration into marketing plans.
  • Identified appropriate marketing channels and target customers for campaigns.
  • Used various market research tools and techniques to gather, analyze and interpret data.
  • Tracked key metrics and developed spreadsheets and data models.
  • Managed large communities comprising over 1,000 members

Content Moderator

ICUC.Social
02.2022 - 02.2023
  • Approved, reviewed and edited content flowing to website.
  • Managed content distribution to online channels and social media platforms.
  • Conducted regular content audits to identify gaps and redundancies in content.
  • Utilized analytics and site metrics to determine areas of improvement.
  • Used content management system to analyze user engagement and website traffic metrics.
  • Edited and revised a wide array of content for accuracy, clarity, and consistency.
  • Suggested improvements to content to enhance quality and accuracy.
  • Proofread, edited, and evaluated the final copy to verify content aligned with established guidelines.
  • Researched topics to create accurate and engaging content.
  • Conducted editorial meetings with staff members to collaborate and review proposed publication suggestions.
  • Oversaw sizable communities consisting of more than 1,000 members
  • Approved, reviewed and edited content flowing to website

Content Moderator

Twitch
06.2016 - 12.2021
  • Moderated traumatic, sensitive, and potentially offensive content to promote a safe environment for users.
  • Responded to and engaged with customers on social media pages to promote products and services.
  • Remained up-to-date on workflow changes, operational guidelines, and community standards to implement correct policies.
  • Investigated and resolved complex content issues to achieve turnaround times and standards of quality.
  • Complied with corporate confidentiality policies and handled customer information properly to guarantee information security.
  • Reviewed, classified, or eliminated highly sensitive content uploaded by users to meet defined social media parameters.
  • Responded to user review inquiries with high quality, speed, empathy, and accuracy.
  • Investigated and resolved issues regarding content reported for account support and safety.
  • Edited and reviewed content for grammar, spelling, and punctuation.
  • Proofread, edited, and evaluated the final copy to verify content aligned with established guidelines.
  • Researched topics to create accurate and engaging content.
  • Managed a community of over 1,000 members

Education

GED -

Broadview Learning Center
Indiana

Some College (No Degree) -

Ivy Tech Community College of Indiana
Online

Skills

  • Proficient in a range of tools including Slack, Teams, Khoros, Sprinklr, and Google Suite, with excellent written and verbal communication skills, and experience in customer service
  • Experienced in social media promotions, content strategy, and digital media, understanding customer preferences, monitoring trends, and managing online media campaigns & virtual communities
  • Skilled in gaming, chat, and overall online moderation, customer feedback tracking, issue resolution, and interacting with fans in various online communities: Reddit, Twitch, Discord, Instagram, TikTok etc
  • Demonstrated abilities in content management using CRM and CMS software, maintaining an active online presence, time management, and problem-solving skills, with a strong interest in arts, and culture, and staying current with cultural trends

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Resjaun Rochell