Ressa Watson
Hilliard
Summary
Dynamic professional with extensive experience at Healthcare Support Staffing, excelling in customer relations and conflict resolution. Proven ability to enhance service delivery through meticulous documentation management and analytical thinking. Recognized for streamlining processes and improving patient interactions while ensuring compliance with HIPAA regulations. Committed to delivering exceptional results in high-pressure environments.
Personable and empathetic, equipped with strong communication and problem-solving abilities. Familiar with healthcare procedures and adept at handling patient inquiries and managing healthcare information systems. Capable of making positive impact by delivering exceptional customer service and ensuring patient satisfaction.
Overview
3
3
years of professional experience
Work History
OH Med Specialist
Healthcare Support Staffing
05.2024 - 09.2025
- Followed all company policies and procedures to deliver quality work.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Streamlined appointment scheduling process by utilizing advanced software tools, optimizing time management for both patients and medical professionals.
- Grievances and Claim support
- Case Management support / resources
Client Services Member Representative
Athena Consulting LLC
10.2022 - 05.2024
- Maintained up-to-date knowledge of relevant laws, regulations, and policy changes affecting Medicaid eligibility determinations.
- Improved customer service experience for applicants, providing clear explanations of eligibility requirements and addressing concerns promptly.
- Enhanced Medicaid eligibility determinations by thoroughly analyzing applicants'' financial and personal information.
- Utilized advanced computer systems to track applicant data, generating accurate reports for internal review as needed.
- Reduced errors in eligibility decisions with meticulous attention to detail and thorough documentation of applicant information.
- Eligibility and determinations
Education
GED -
GED Plus
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Technical communication
- Problem-solving
- Multitasking
- Attention to detail
- Multitasking Abilities
- Organizational skills
- Written communication
- Active listening
- Conflict resolution
Timeline
OH Med Specialist
Healthcare Support Staffing
05.2024 - 09.2025
Client Services Member Representative
Athena Consulting LLC
10.2022 - 05.2024
GED -
GED Plus
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