Ressie Byrd

(SNACKS, STARBUCKS, ROASTED BEAN)

• Owns, leads, and oversees daily venue operations of 3, labor productivity, scheduling, inventory control, guest service standards
• Work hand and hand with Executive Chef to achieve the venue's business plan
• Responsible for execution of policies, operating procedures, pricing initiatives, training programs, directives, menus, policies, and procedures for the quick service outlet employees
• Adhere to the properties sanitation policies and procedures as well as all Health Department & OSHA codes and regulations
• Manages Human Resources responsibilities for all outlets to include: creating a work environment that promotes teamwork, performance feedback (coaching and counseling), recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning process that encompass the company’s diversity commitment; adherence to the company’s status quo third party representation philosophy; compliance with company policies, legal requirements, employment law, and collective bargaining agreements
• Interacts with guests frequently to ensure satisfaction and enjoyment of dining experience
• Reacts to any guest complaints and takes any appropriate action
• Manages guest feedback channels through approved company practices
• Collaborate with Executive Chef and culinary team to ensure a seamless service experience between kitchen and venues
• Maintains excellent knowledge of venue’s food & beverage products, menu items and equipment used to perform duties
• Manages and monitors fiscal budget, including marketing strategies to produce both short term and long-term profitability for Mirage
• Maintains a working relationship with the Culinary Union;
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Collaborated with cross-functional teams to develop innovative solutions.

(STARBUCKS, CORNER CAKES, WESTEND MARKET)

• Managed and oversaw $12 million multi-unit department (9 venues)
• Create a strategic plan and vision for the department, the division, MGM Grand, and Starbucks standard
• Manages and monitors fiscal budget, including marketing strategies to produce both short term and long-term profitability for MGM Grand and Starbucks
• Manages the delivery and measurement of guest service within Starbucks/MGM consistent with the company core service standards and Starbucks brand attributes
• Provides input into the research, development, evaluation and implementation of new products, services, technology, and processes to ensure all venues competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment
• Manages Human Resources responsibilities for 5 Starbucks Stores, Sports Deli and 2 pastry shop (107 employees): create a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction; quality hiring, training and succession planning processes that encompass the company diversity commitment
• Maintains a working relationship with the Culinary Union; Adherence to the company status quo third party representation philosophy; compliance with company policies, legal requirements, and collective bargaining agreements
• Interacts with guests frequently to ensure satisfaction and enjoyment of Starbucks/MGM Grand experience
• Reacts to any guest complaints and takes any appropriate action
• Adhere to the properties sanitation policies and procedures as well as all Health Department & OSHA codes and regulations.