Restachia Rosemond
Greenville,SC
Summary
To obtain a career with a company that will allow for the utilization of my interpersonal skills, leadership skills and recent experiences in an effort to reach the company's goals by being productive and providing excellent customer service. Well-qualified financial systems leader offering demonstrated skill and success in managing internal accounting processes, improving controls and strengthening systems for optimal performance. Proficient in all aspects of accounting, including accounts payable and receivable, budget administration and payroll. Gifted in building and leading solid teams to handle high-volume operations with consistency, accuracy and full compliance with regulatory requirements.
Overview
19
19
years of professional experience
Work History
Senior Contract Resolution Analyst
GLOBAL LENDING SERVICES
11.2015 - 04.2024
- Identify and track funding errors dealership level.
- Provide feedback to Sales/Buying teams regarding dealership performance to ensure contracts are funded within guidelines.
- Develop and maintain positive business relationships with dealers; providing exceptional customer service, effective and timely communications and responsiveness to all funding questions and inquiries while maintaining high level of integrity.
- Notify dealers as to status of loan packages.
CUSTOMER SUPPORT/SALES
SAMSUNG/ALORICA
01.2012 - 10.2015
- Provided product technical troubleshooting support for clients via telecommunications and email
- Extensive product knowledge of home appliance and later successfully gained product knowledge of home entertainment products
- Sold service warranties for all products for in-home service repair when technical troubleshooting was not successful
- Met and exceeded monthly sales quota while maintaining a high average of call monitoring scores.
CUSTOMER CARE SPECIALIST
DUKE ENERGY
05.2005 - 05.2010
- Completed quality call which assisted the company with attaining high customer satisfaction ratings
- Professionally assisted customers with billing inquiries, including payment extension, and payments via Western Union Speedpay
- Handled customer inquiries, billing, and complaints
- Provided efficient resources for problem resolutions while exhibiting a positive demeanor
- Interfaced daily with internal partners in accounting, field service technicians, operations, and consumer affairs divisions.
Education
HIGH SCHOOL DIPLOMA -
SOUTHSIDE HIGH SCHOOL
06.1999
CERTIFICATE OF COMPLETION -
DONALDSON CAREER CENTER
06.1999
Skills
- Compliance Awareness
- Time Management
- Attention to Detail
- Critical Thinking
- Proactive and Self-Motivated
- Relationship Building
- Customer Relations
- Microsoft Office
- Bank Statement Reconciliation
- Precision and Accuracy
- Data Entry
References
Available upon request
Additional Information
Successful Completion of Emerging Leader program implemented to promote professional growth and development through professional compentcy.
Timeline
Senior Contract Resolution Analyst
GLOBAL LENDING SERVICES
11.2015 - 04.2024
CUSTOMER SUPPORT/SALES
SAMSUNG/ALORICA
01.2012 - 10.2015
CUSTOMER CARE SPECIALIST
DUKE ENERGY
05.2005 - 05.2010
HIGH SCHOOL DIPLOMA -
SOUTHSIDE HIGH SCHOOL
CERTIFICATE OF COMPLETION -
DONALDSON CAREER CENTER
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