Restaurant Leadership Rosa Practice Chairez
Irving,TX
Overview
24
24
years of professional experience
Work History
Operations Associate
Long Beach Field Office
01.2020 - Current
- Consult with the Owner/Operators on all Business Initiatives, Measure PACE cycle and Food Safety. SME for Digital
- Executed and maintained Gold Standard Execution to meet criteria and standards and increase customer satisfaction.
- Collaborated with other departments to establish smooth implementation of operational processes and procedures.
Regional Training Leader
Long Beach Field Office
01.2016 - 12.2019
- Coordinated training for new hires to impart information about company policies, requirements and performance strategies.
- Developed and improved training courses to increase staff performance and overall training effectiveness. Worked closely with our International Teams to implement Leadership Transition Class.
- Oversaw day-to-day functions of training department.
- Evaluated training needs to improve training quality.
Deployment Manager
Greater Southwest Region
05.2014 - 01.2016
- Orchestrated the Regional implementation and deployment of the U.S. Plan to Win strategies and nationally sponsored Advertised Sales Tests, including the implementation of Hot off the Grill.
- Worked closely with the QSC-VP and priorities strategies for the Region.
- Worked closely with the Nabit team to deploy national initiatives.
- Customized targets for the region based on local requirements and monitored progress against those targets.
McOpCo Operations Manager
Greater Southwest Region
05.2011 - 05.2013
- Manage the Greater Southwest Region McOpCo Market of 26 restaurants with a staff of five area supervisors. Responsible for building market share, operations, people development and profitability
- Received the Press on Award in 2012
- Ranked #1 in the US for recruiting and having the most external OJE’s hired. Encouraged additional individuals development of employees to grow their careers as demonstrated through job statues, continued learning and mentorship, while conducting training for new/ existing Operations Managers Alma Angiano in El Paso Market.
- Completed 13 Development Projects: 4 New Restaurants, 1 Rebuild, 7 major remodel projects, and a side by side drive-thru addition
- Created and executed the HIPO (High Potential Development Program) to accelerate talent development of high potential diversity candidates. Resulting in the promotion of 6 MIT’s to General Manager.
- Coached and developed 2 Operations Consultants who have moved on to Field Service.
Field Service Manager
Greater Southwest Region
01.2007 - 01.2011
- Provided leadership and strategic direction for 25 Owner/Operator organizations and 123 restaurants in the DFW & Mac co-ops.
- Partnered with O/O's to detail organizational strengths and weaknesses, assisting the O/O in the development of structured business growth plans and objectives that helped customer satisfaction, guest counts, sales and cashflow.
- Aggressively grew sales, guest counts, and market share by building strong relationships with all disciplines and executed the US Plan to Win
- Received Outstanding Operations Contributor Award for 2010
- Grew average Operator cashflow from $305,000 to $345,000
- Lead a successful rollout of AST’s in the Albuquerque market: Teflon test, McBistro Chicken sandwiches, new POS in the entire co-op, flatbread, and introduced new service system Dual Point in 16 restaurants
- Partnered with RLC as Profit team lead and Owner/Operator Hassan Dana. Created a Profit Nabit session that hosted over 150 managers.
Operations Consultant - Deployment Consultant
Southern California
01.2006 - 01.2007
- Worked with Owner/Operators and McOpCo to implement new products, AST’s, new procedures and initiatives supporting the Plan to Win: Angus Third Pounder Lead for the Region
- Results:
- Successfully implemented and executed rollout of Cinnamon Melts, Coffee customization and
- Angus Third Pounder
- Managed the test market and developed processes that were adapted for the National Angus
- Third Pounder rollout
- Managed and partnered with internal and external resources to achieve Angus Third Pounder success
- Created communication to the region through weekly Deployment updates
- Produced
- Execution Manuals, Scripts, Hot Sheets for new initiatives, and managed Seed Store training for the Region
Operations Consultant
Fields Service
01.2000 - 01.2006
- Consulted, provided support and resources to 5 Owner/Operators organizations to help them execute and achieve planned business results to deliver QSC superiority
- As well as maximize sales and profit by enhancing the customer experience and employee commitment
- Results:
- Shared resources with Owner Operators on profit opportunities on the PNL by conducting profit hunts, food and labor workshops, and ISP optimization
- Set high quality standards in the area of responsibilities
- Consistently offered suggestions for improvements within the department
- Assisted Owner/Operators in developing and executing reinvestment plans on an annual basis
- Opened 7 restaurants and re-imaged 6 restaurants
Education
Bachelor of Science - Business Administration
Colorado Technical University
Colorado Springs, CO01.2022
BRDM and FRDM Training - undefined
2012
undefined
2008
Angus Third Pounder Lead - undefined
2007
undefined
2000
Business Consultant’s Course - undefined
1998
Seven Habits of Highly - undefined
1997
undefined
1990
Skills
- Strategic Planning & Project Management
- Partners and collaborates cross-functionally and demonstrates problem-solving skills
- Comprehensive Change Management
- Planning & Orchestrating Meetings
- Quality-Driven Leader & Results-Focused
- Customer Relations & Satisfaction
- Identifying Issues & Risks to Key Initiatives
- Cultivates productive, influential relationships by bridling trust during the influence process with Key Stakeholders
Affiliations
1998 to Current
HEBN Steering Committee
Additional Information
- Awards & Recognition , 2012 Press on Award 2010 Outstanding Operation’s Contributor Award 2002 Regional Manager Award 2002 Field Service Award 1998 McDonald’s Team Award Los Angeles Hispanic Network 1995 Outstanding Manager Award Extra- Curricular Board of Directors, MAOF Sponsor, GSW HEBN Co-Chair, West Division HEBN Chair, Hacer Auction Chair, All American Basketball
Timeline
Operations Associate
Long Beach Field Office
01.2020 - Current
Regional Training Leader
Long Beach Field Office
01.2016 - 12.2019
Deployment Manager
Greater Southwest Region
05.2014 - 01.2016
McOpCo Operations Manager
Greater Southwest Region
05.2011 - 05.2013
Field Service Manager
Greater Southwest Region
01.2007 - 01.2011
Operations Consultant - Deployment Consultant
Southern California
01.2006 - 01.2007
Operations Consultant
Fields Service
01.2000 - 01.2006
Bachelor of Science - Business Administration
Colorado Technical University
BRDM and FRDM Training - undefined
undefined
Angus Third Pounder Lead - undefined
Business Consultant’s Course - undefined
Seven Habits of Highly - undefined
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