Joshua Brown

• Incident Manager - Managing critical incidents that impact the hospital/departments
• Manage the Service Desk ticket queue
• PC/ Laptop re-imaging
• Rounding the hospital and checking the computers for any issues so tickets can be created to have them fixed
• Installed and configured operating systems and applications.
• Created user accounts and assigned permissions.
• Tested new software and hardware prior to deployment.
• Promoted a customer-centric approach among team members, emphasizing empathy, active listening, and effective problem-solving skills in all interactions with users.

From 2011 to 2015, I held various roles while transitioning to civilian life. During this time, I worked under Home Health Aid contracts providing in-home healthcare, as well as in assisted living facilities, applying the skills and knowledge I gained through my high school education and Home Health Aid certification.

• Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
• Maintained a clean and safe home environment for patients, reducing falls and accidents.
• Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
• Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.

• As a Specialist in Florida Army National Guard, I had the pleasure of serving my state and Country as a Combat Engineer
• During my 6 years as an Active national Guardsmen, I volunteered for 12 month Deployment to Iraq as a part of Operation Enduring Freedom with 779th Engineering Battalion
• I have been granted a medal for my voluntarily deployment during a war time, as well as an Honorable Discharge from my Active Duty obligations.
• Skilled at working independently and collaboratively in a team environment.
• Worked effectively in fast-paced environments.
• Self-motivated, with a strong sense of personal responsibility.