Nicole Chambers
Reno,NV
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Ability to stay on track while Multi-tasking between daily tasks & Customer/ Team member needs. Nicole will always do her best to help where needed, complete what needs to get done and report on time. She also believes in boosting and keeping business moral alive daily to maintain employee satisfaction!
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Renown Health
10.2023 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained/ verified patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Greeted and assisted patients with check-in procedures.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Trained new staff on hospital processes and procedures.
- Providing excellent customer service by promptly answering patient inquiries.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Shift Leader
Whole Foods Market
12.2022 - 10.2023
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Completed cash and credit card transactions accurately using POS software.
- Trained new employees and delegated daily tasks and responsibilities.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Analyzed sales figures and identified areas for improvement.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Frequently inspected production area to verify proper equipment operation.
Customer Service
My Favorite Muffin
10.2022 - 02.2023
- Provided outstanding customer service
- Ring customers up at register for their order
- Create and complete phone orders for pick up
- Make beverages
- Maintain cleanliness of Lobby/ Dining
- Complete daily tasks before clocking out
Supervisor
The Home Depot
08.2020 - 10.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Assisted & oversaw team to pick & complete orders requested for pick up
- Assist Customers with purchases and returns
- Answer phone calls
- Report to Managers directly
- Attend weekly meetings to be updated on new products or new information about the store and/or its systems to then effectively rule out to my Departments
- Oversaw outgoing delivery orders, daily to ensure products were sent out neatly and safely
- Ensured the safety and comfort of my associates while making sure their tasks were ruled out efficiently.
- Ensure safety of customers while shopping
Cashier
The Home Depot
04.2018 - 08.2020
- Checks-out customers items when brought to register
- When not with a customer, clean, organize, and re-stock the dept
- Helps customers find what they came into the store wanting to buy
- Answers questions about the store and the products on the shelves
- Aid customers to correctly ring up their products
- Apply discounts and adjust pricing if needed
Food
Taco Bell
02.2017 - 11.2017
- Aided customers in a fast pace environment with their correct food items
- Cash Register experience
- Kept food line organized and clean
- Answered any questions about food items
- Always helping and correcting food orders
Seasonal Sales Associate
Old Navy
11.2016 - 12.2016
- Aided customers in a fast pace environment with clothing and the fitting rooms
- Cash register experience
- Organized and folded clothes and kept areas clean
- Assisted customers with finding clothes they were looking for - colors, sizes, styles
Child Care Provider/Babysitter
Self Employed Services
06.2014 - 10.2016
- Create a list of the child's allergies, emergency phone numbers and favorite foods to stay organized
- Adaptable to different environments - different locations and different child personality traits
- Knowledge of nutrition, behavior and clothing for each child
- Energetic, sensitive and friendly
- Mature, Nurturing, Dependable and Punctual
- Supervised homework time.
Education
No Degree -
University of Nevada Reno
Reno08.2018
High School Diploma -
Galena High School
Reno, NV06.2018
Skills
- Customer Service (8 years)
- Familiar with Microsoft & Mac Software (5 years)
- Inventory control (4 years)
- Childcare (4 years)
- Operating Systems (2 years)
- Dependable
Certification
AED Certification
First Aid Certification
CPR Certification
Additional Information
- Authorized to work in the US for any employer
- Willing to Relocate if needed
Timeline
Patient Access Representative
Renown Health
10.2023 - Current
Shift Leader
Whole Foods Market
12.2022 - 10.2023
Customer Service
My Favorite Muffin
10.2022 - 02.2023
Supervisor
The Home Depot
08.2020 - 10.2022
Cashier
The Home Depot
04.2018 - 08.2020
Food
Taco Bell
02.2017 - 11.2017
Seasonal Sales Associate
Old Navy
11.2016 - 12.2016
Child Care Provider/Babysitter
Self Employed Services
06.2014 - 10.2016
No Degree -
University of Nevada Reno
High School Diploma -
Galena High School
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