Angelique McGlotten- Baldonado
Albuquerque,NM
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level job.
Overview
5
5
year of professional experience
2
2
Languages
Work History
City of Albuquerque
Kent Jones
2021.06 - 2022.01
- Enhanced customer satisfaction by promptly addressing inquiries and concerns, ensuring a welcoming environment.
- Developed strong relationships with clients through professional correspondence via email or phone interactions.
- Increased efficiency by organizing and maintaining filing systems, allowing for easy retrieval of essential documents.
- Acted as a resource for staff regarding general inquiries or requests about policies or procedures within the company.
- Supported colleagues through effective communication and collaboration, facilitating smooth daily operations.
- Improved office workflow by updating internal procedures documentation regularly to reflect current best practices accurately.
- Assisted with event planning and coordination, contributing to successful company functions and gatherings.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Education
High School Diploma - None
Albuquerque High School
Albuquerque, NMCentral New Mexico Community College
Skills
- Team Leadership
- Customer Relations
- Goal Setting
- Schedule Management
- Performance Evaluation and Monitoring
- Purchasing and planning
- Microsoft Word
- Refund Processing
- Money Handling Abilities
- Problem-Solving Ability
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved problems which led to [Results].
- Resolved product issue through consumer testing.
Additional Information
- I am looking for a job right now. I have been out of a job for two and a half years, I am so happy to be able to job search again! I am looking forward to working with one another , and I work well under pressure.
Languages
English
Full Professional
Spanish
Professional Working
Timeline
City of Albuquerque
Kent Jones
2021.06 - 2022.01
High School Diploma - None
Albuquerque High School
Central New Mexico Community College
Work Preference
Work Type
Part TimeWork Location
On-SiteRemoteImportant To Me
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