Breana Irwin
Hagerstown,MD
Summary
Motivational and organized problem-solver with advanced supervisory, and team building skills. Enthusiastic to work with others, thus creating natural customer service skills. Experience stepping into roles and quickly finding what drives company success to then make that a priority. Focused on training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager
ADMA Bio-Centers
Laurel, MD
01.2024 - Current
- Assist in the development of strategies to ensure efficient and productive operations
- Mentor junior staff members on daily tasks, projects, and objectives
- Coordinate with other departments to ensure smooth flow of operations
- Governance of employee attendance and payroll
- Ensure adherence to FDA guidelines by overseeing standard operating procedures at ADMA BioCenters
- Mediator in Conflict Resolution between clients and company management
- Company Onboarding Manager
Assistant Manager
Bio Life Plasma Services
Riverdale Park, MD
02.2021 - 01.2024
- Ensured strict adherence to SOP and FDA regulations to maintain high-quality standards in plasma collection
- Established processes for monitoring customer satisfaction levels
- Implemented new procedures to improve efficiency within the organization
- Supervised daily scheduling operations
- Encouraged team building strategies to enhance employee collaboration and drive customer service excellence at Bio Life Plasma Services
Group Lead
CSL PLASMA
Hagerstown, MD
05.2019 - 02.2021
- Motivated teams to reach their highest potential by setting achievable goals
- Facilitated cross-departmental efficiency strategies
- Mediator of Conflict Resolution concerning workflow across CSL Groups
- Expert in the training and administering venipunctures
- Provide care to donors who became ill during the donation procedure
Shift Supervisor
Claires Stores INC
Hagerstown, MD
10.2015 - 01.2019
- Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions
- Provided customer service including cashiering, merchandising and restocking shelves
- Assisted customers with product selection and resolving complaints
- Ensured store was opened and closed in a timely manner according to company policies
- Reconciled daily sales receipts against cash drawer for accuracy
- Performed daily banking duties such as deposits and withdrawals of funds from registers
- Verified accuracy of register tills at beginning and end of shift
Education
High School Diploma -
06.2014
Skills
- Operations Management
- Customer service
- Precision
- SharePoint
- Team Builder
- Microsoft
- Task delegation
- Quality Assurance
- Marketing
- Onboarding Management
- Product and service knowledge
- Project Management
- Project Management
- Employee Performance Evaluation
- Bio-Hazard
- Recruitment and hiring
Certification
- CPR Certified
- Machine Tech- NexSys
- Machine Tech-PCS
Timeline
Assistant Manager
ADMA Bio-Centers
01.2024 - Current
Assistant Manager
Bio Life Plasma Services
02.2021 - 01.2024
Group Lead
CSL PLASMA
05.2019 - 02.2021
Shift Supervisor
Claires Stores INC
10.2015 - 01.2019
High School Diploma -
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