Tricia Wentz
Ice Services
Anchorage,AK
7
years of professional experience
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments and challenges. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Work History
Billeting/ Kuukpik Hotel Camp Manager
9 Months- Collaborated with vendors for supplies, and explored budget friendly options.
- Trained new staff on safety protocols and operational procedures to ensure compliance.
- Conducted thorough facility inspections regularly, identifying maintenance and housekeeping needs.
- Managed inventory control, reduced food waste through careful monitoring and ordering practices.
- Collaborated with front-of-house staff to coordinate timely meal service and improve guest satisfaction.
- Managed reservations and accommodations, optimized space utilization and guest satisfaction.
- Processed invoices accurately and in a timely manner.
- Processed transactions accurately using point-of-sale systems.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Housekeeping Operations Manager
3 Years 3 Months- Oversaw the housekeeping department of 8 camps. In total 88 employees (44 on shift at a time) with a day and night crew.
- Managed a team of supervisors, ensuring adherence to established protocols and maintaining high standards.
- Monitored employee performance through regular evaluations, identifying areas of strength as well as opportunities for growth, and providing constructive feedback accordingly.
- Scheduled staff shifts efficiently to maximize coverage.
- Implemented inventory management systems for cleaning supplies, and commissary items.
- Oversaw the operation of 4 commissaries.
- Coordinated with other departments to address resident needs promptly and effectively.
- Enforced safety protocols among housekeeping staff members, generated reports on workplace accidents or injuries during daily operations.
- Worked to reduce staff turnover by fostering a positive work environment with open communication and professional development opportunities.
- Ensured client satisfaction through attention to detail and timely completion of tasks.
- Addressed resident and staff concerns quickly and professionally.
- Demonstrated exceptional customer service skills and problem-solving abilities.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
Housekeeping Supervisor
2 Years 10 Months- Conducted regular room inspections to verify compliance with NMS housekeeping standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities, staffing numbers and daily requirements.
- Mentored all new personnel to maximize quality of service and performance.
- Worked with front desk to respond promptly to all resident requests.
- Communicated repair needs to maintenance staff.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations.
- Evaluated employee performance with assistance from operations manager and developed improvement plans.
- Ensure timely completion of weekly inventory of supplies, monthly inventory of commissary items.
- Coordinated linen orders for multiple camps to ensure adequate supply. or 8 camps.
- Placed orders for the commissary.
- Managed ordering linen or 8 camps.
- Managed payroll, scheduling and flights.
Education
High School Diploma
Skills
Cleaning and sanitation
Scheduling expertise
Payroll
Task delegation
Policy enforcement
Training and mentoring
Team building
Strong leadership
Customer service focus
Workload prioritization
Budget management
Adaptable
Administrative skills
Timeline
Billeting/ Kuukpik Hotel Camp Manager
Ice Services
11.2025 - CurrentRead More
Housekeeping Operations Manager
NANA Management Services, NMS
08.2022 - 11.2025Read More
Housekeeping Supervisor
NANA Management Services, NMS
10.2019 - 08.2022Read More
Greenways Academy of Alaska - Microsoft Office Courses
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Paul Mitchell The School
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Plattsmouth High School
High School Diploma
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