Mackenzie Ayers
Memphis,TN
Summary
Provided excellent customer service over a multitude of years. Works well in fast paced environments and has excellent communication skills. Adaptable in any environment and able to perform under pressure. Lots of computer skills, working with Excel, Word, and installing software. Built my own gaming computer and maintain it as well. Great at problem solving technical issues and finding solutions. Extremely tech savvy I can figure out most pieces of technology just by handling them for a couple of minutes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Party
RME MRA, CBRE Amazon
04.2022 - Current
- Contractor Hours: 0- 50+
- Phillip Smith, direct manager smithzph 662-292-3848
- Duties and Responsibilities
- As an MRA in Amazon/CBRE I had to complete 40 benchmarks set by Amazon to confirm I was being trained to Amazon standards
- I learned different areas of the building, from AR daily cleanings and maintenance on the drives to identifying where estops were pulled on the flat sorter and clearing them quickly
- I run smart pack by myself with minimal help and have done so for several months now
- On smart pack, I have changed the take away belts and kickout belts along with the motors for them
- I work with VFDs and Allen-Bradley PLCs on both smart packs and smart pack lanes
- I regularly change pneumatic air hoses and air hose fittings on smart pack machines
- I troubleshoot not only smart pack, but also photo eyes, belt lacing, belts, VFDs, and PLCs
- On the AR side I work with the robots to ensure they can operate correctly
- I do pass downs on smart pack daily using Microsoft Excel to communicate with other shifts.
Parts Driver Dispatcher
01.2019 - 11.2021
- Mac Haik Dodge Hours: 0- 65
- Kyle Henning 512-931-8030
- Duties and Responsibilities
- Worked as cashier for parts and service until asked to become Parts Dispatcher July 2021
- As cashier I was expected to help upset customers and take payments as well as keep them organized
- I also had to use Excel to balance money and cash drawer every day
- As Parts Dispatcher I was expected to tell drivers where to go for drop off and pick up, to know when they’d be back and where they currently were on the road
- I also fixed computers, printers, scanners, WiFi, and installed/updated software too.
Waitress
Applebees
11.2018 - 01.2019
- Hours: 25- 60
- Sandy Vrable 512-863-0684
- Duties and Responsibilities
- Expected to serve customers in a timely manner
- Expected to clean dining room and help wash dishes
- While serving alcohol expected to make sure they were legal to drink with appropriate identification
- Helped fix computers when they crashed if I could.
Barista, Starbucks
11.2016 - 11.2018
- 45
- Duties and Responsibilities
- Served customers in a timely manner while taking their order and making their drinks
- Helped keep everything clean including the bar and the customer area
- Had to memorize all the recipes and figure out how to make them better for customers when requested
- Had to stay on top of the drink orders in a fast-paced environment while also maintaining a clean work area.
Education
High School Diploma -
Keystone Online High School
Pennsylvania06.2012
Skills
- Safety Awareness
- Problem-Solving Ability
- Troubleshooting Strengths
- Equipment Repair
- Equipment Installation
- Blueprint and Schematic Understanding
- Mechanical Troubleshooting
- Organizational Abilities
- Facility Upkeep
- Conveyor Systems
- Troubleshoot Malfunctions
- Belt Conveyors
- Replacing Parts
- Machine Maintenance and Repair
- Manual Testing
- PPE Compliance
- Lockout and Tagout Processes
- Standard Operating Procedures Understanding
- Customer Satisfaction
- Customer Needs Assessments
- Variable Frequency Drives (VFDs)
- Electrical and Mechanical Schematics
- Troubleshooting and Assistance
- Scheduled Maintenance
- Configuring Devices
Timeline
Party
RME MRA, CBRE Amazon
04.2022 - Current
Parts Driver Dispatcher
01.2019 - 11.2021
Waitress
Applebees
11.2018 - 01.2019
Barista, Starbucks
11.2016 - 11.2018
High School Diploma -
Keystone Online High School
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