Hi, I’m
AGNES KANUMUANGI
Houston,TX
Summary
A highly adaptable and communicative professional with a strong commitment to continuous learning and development. Demonstrates exceptional interpersonal skills to effectively collaborate with colleagues and clients. A highly motivated and disciplined individual with a passion for excellence in all endeavors. A detail-oriented and trustworthy professional with a strong work ethic and a commitment to excellence. A skilled professional with expertise in persuasive communication and conflict resolution. A highly skilled professional with a proven track record of meeting challenging deadlines and exceeding expectations in delivering exceptional services. Experienced in exhibiting traits of accountability, dependability, and effective communication.
A highly adaptable and motivated individual with a strong willingness to learn and expand skill sets to enhance task execution and overall performance.
Overview
3
years of professional experience
Work History
MWRLife
Bilingual General Support Virtual Representative
10.2021 - 04.2023
Job overview
- Handled customers' questions and requirements via live chat and resolved issues using the ticketing system.
- Dealt with customer complaints calmly and professionally, providing appropriate solutions for continued customer satisfaction. Utilized practical communication skills to maintain and build positive client relationships.
- Applied expert knowledge for daily completion of tasks and streamlining workflows.
- Informed customers about new features and functionalities.
- I interacted with my team in multiple languages and provided clarification. Communicate and coordinate with colleagues as necessary to resolve complaints and gather information to help customers.
- Helped customers select products according to their individual requirements and preferences. Provided friendly and attentive service by promptly responding to customer inquiries and following up on order requests.
Foodhall MOUT
Waitress
06.2022 - 12.2022
Job overview
- Ensured customer satisfaction by conducting timely table check-ins to evaluate food and beverage requirements.
- Demonstrated strong customer service skills, resulting in increased referrals and walk-in business.
- Exhibited enthusiasm and a positive attitude toward the customer's experience.
- Assisted staff by bussing tables during busy periods. Ensured quick turnover of tables to maintain efficient service.
- Maintained cleanliness and organization of server areas to optimize workflow and enhance customer service.
AFRI KITCHEN
Catering Manager
06.2020 - 02.2021
Job overview
- Collected critical information from clients, such as the date required, catering needs, and number of guests attending.
- Calculated ingredients needed to determine the price for services and set budgets; closely monitored ingredient stock levels in supply rooms, promptly ordering more when required.
- Closely oversaw food prep to ensure chefs created food on time and to the customer's required standards.
- Ensured staff stayed within food hygiene and safety regulations by closely monitoring staff operations.
- Served guests within a 30- to 60-minute timeframe, creating a positive dining experience. Added special garnishes and other finishing touches to dishes prior to serving.
- Managed the hiring, onboarding, and training of new catering staff.
Education
Houston Community CollegeHouston, TX
Associate of Applied Science from Nursing
05.2026
V.N KARAZIN KHARKIV NATIONAL UNIVERSITYKharkiv, Ukraine
No Degree from MEDICINE
MERCYLAND INTERNATIONAL COLLEGEAbeokuta, Ogun State, Nigeria.
High School Diploma
07.2018
University Overview
- 3.8 GPA
- Senior Prefect (Female)
- Award as Best Graduating Student.
Skills
- Leadership and Coordination Skills
- Strong organizational skills
- Clear communicative skills
- Customer service
- Positive language
- Sales Expertise
- Active Listening
- Email Handling
- Fresh desk
- Patience
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Waitress
Foodhall MOUT
06.2022 - 12.2022
Bilingual General Support Virtual Representative
MWRLife
10.2021 - 04.2023
Catering Manager
AFRI KITCHEN
06.2020 - 02.2021
Houston Community College
Associate of Applied Science from Nursing
V.N KARAZIN KHARKIV NATIONAL UNIVERSITY
No Degree from MEDICINE
MERCYLAND INTERNATIONAL COLLEGE
High School Diploma
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