Experienced professional with expertise in loan servicing, mortgage processing, and real estate sales. Proficient in managing contracts, facilitating sales transactions, and ensuring compliance with industry regulations. Strong communication, negotiation, and problem-solving skills, coupled with a keen attention to detail and a commitment to delivering exceptional customer service.
Work History
SALES AGENT
MV Realty
Top Sales Agent for all of Oklahoma managing a sales pipeline of 3-6 closed contracts on average weekly
Created CPA reports for homeowners showing a detailed report of the latest market value for their home
Managed an organized flow of communication and documentation between various parties including loan signing agents, county clerks, title companies, and home owners
Increased the rate of return clients with unparalleled customer service and a commitment to satisfaction.
MORTGAGE PROCESSOR
Bank of Oklahoma
Managed the timely review, process, and compliant flow of residential loan applications
Assisted home buyers through the loan application process of; collecting the proper documentation, references, and information required for loan approval; providing financial advice; and understanding loan terms what loans best suit their situation
Managed an organized flow of communication and documentation between various parties including attorneys, county clerks, title companies, loan officers, and home buyers
Remained informed and compliant on requirements and policies set by FHA, VA, USDA, and Conventional loans
Increased the rate of return clients with unparalleled customer service and a commitment to satisfaction.
LOAN SERVICING SPECIALIST
Gateway Mortgage/Gateway First Bank
Responsible for identifying customer mortgage issues and resolving them, providing operational feedback to identify root causes of problems/issues, and eliminating the need for service escalation
Responded to first-level support questions from customers via phone, email, and letter about their inquiries into their mortgage payments, property tax, homeowner's insurance, and the self-service website
Applied and leveraged various mortgage servicing software systems to maintain accurate records into the customers' accounts, follow up on inquiries, and document/process inquiry resolutions
Exercised awareness about possible suspicious activity, money laundering or fraudulent behavior and the possible need to report such incidents to the BSA department
Maintained high scores on quarterly compliance tests
Remained knowledgeable of the company policies along with federal, state, and local laws regulations and amendments.
