Bailey Bradford

• Excellent communication skills, both verbal and written.
• Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
• Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
• Organized and detail-oriented with a strong work ethic.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Managed time efficiently in order to complete all tasks within deadlines.
• Resolved problems, improved operations and provided exceptional service.
• Delivered services to customer locations within specific timeframes.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Demonstrated leadership skills in managing projects from concept to completion.
• Provided professional services and support in a dynamic work environment.
• Worked effectively in fast-paced environments.
• Identified issues, analyzed information and provided solutions to problems.
• Developed and maintained courteous and effective working relationships.
• Gained strong leadership skills by managing projects from start to finish.
• Paid attention to detail while completing assignments.
• Proven ability to learn quickly and adapt to new situations.

• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
• Maintained front desk's concierge book to provide visitors with access to relevant local information.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
• Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
• Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
• Handled customer complaints to satisfy and retain guests.
• Facilitated and coordinated transportation services for guests.
• Provided accurate information regarding local attractions, restaurants and activities.
• Managed check-in and check-out procedures for guests.
• Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
• Maintained high level of professionalism and discretion when dealing with guests.
• Created welcoming and comfortable environment for guests.
• Scheduled and confirmed restaurant reservations for guests.
• Upheld hotel policies and procedures by providing high level of customer service.
• Assisted guests with variety of services and local attraction information.
• Supported local sports teams, museums, restaurants, and other tourist-oriented spots by promoting events to hotel guests.
• Greeted guests upon arrival by providing warm welcome.
• Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
• Maintained accurate and up-to-date records of guest information.

I was furloughed due to Covid - 19

• Reviewed marketing materials and documents for brand accuracy and trending design.
• Conducted media training for company executives and business leaders.
• Authored fresh and engaging press releases and prepared complete press kits.
• Taught in-house employees strategies for successful internal and external communications.
• Researched latest market trends and analyzed data to develop public relations strategies and tactics.
• Led crisis communications and media relations activities in response to challenging situations.
• Increased brand awareness through development and implementation of successful public relations campaigns.
• Developed and promoted corporate brand, images and identity to media and public.
• Created and implemented systems and processes for monitoring media coverage.
• Oversaw social media presence and aligned posts to include branding and trending ideas.
• Prepared RFP and RFQ responses for new business pitches and presentations.
• Cultivated strong corporate image and identity with clear branding.
• Collaborated with other departments to develop integrated branding and public relations strategies.

• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Delivered services to customer locations within specific timeframes.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Demonstrated leadership skills in managing projects from concept to completion.
• Applied effective time management techniques to meet tight deadlines.
• Strengthened communication skills through regular interactions with others.
• Provided professional services and support in a dynamic work environment.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Gained extensive knowledge in data entry, analysis and reporting.
• Worked effectively in fast-paced environments.

• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Answered customer questions about hours, seating, and menu information.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Rearranged tables and chairs for large parties and retrieved high chairs for children.
• Answered phone calls to take orders, give information and document reservations.
• Provided patrons with estimated waiting times during peak service hours.
• Completed daily side work and opening and closing duties without fail.
• Minimized customer service complaints by expertly managing customer expectations during busy periods.
• Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
• Seated patrons based on guest preferences and seating availability.

• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Identified issues, analyzed information and provided solutions to problems.
• Worked well in a team setting, providing support and guidance.
• Learned and adapted quickly to new technology and software applications.
• Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
• Developed and maintained courteous and effective working relationships.
• Gained strong leadership skills by managing projects from start to finish.
• Acted as a team leader in group projects, delegating tasks and providing feedback.
• Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
• Demonstrated creativity and resourcefulness through the development of innovative solutions.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Paid attention to detail while completing assignments.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Proven ability to learn quickly and adapt to new situations.
• Developed strong communication and organizational skills through working on group projects.

• Edited, toned, captioned, and uploaded photographs for publication.
• Digitally edited photos to enhance appearance.
• Planned and prepared for on-location and studio shoots.
• Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
• Offered image proofs to help clients choose best photos from shoot.
• Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.
• Utilized natural and artificial lighting to capture desired images and maintain quality.
• Assisted clients with creative ideas for photography needs.
• Selected and set up appropriate props, backdrops, and lighting.
• Shot photographs in controlled lab, field, and remote environments.
• Collaborated with clients to create engaging photo albums.
• Utilized various types of camera equipment to capture best possible shots.
• Captured stunning images for variety of projects.
• Collaborated with other photographers and videographers to capture special events.

• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

• Addressed customer needs and made product recommendations to increase sales.
• Welcomed customers and helped determine their needs.
• Answered questions about store policies and addressed customer concerns.
• Greeted customers entering store and responded promptly to customer needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Helped customers complete purchases, locate items, and join reward programs.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Assisted customers with returns, refunds and resolving transaction issues.