Brittany Williams
Fort Washington,MD
Summary
Highly-motivated & seasoned retail supervisor with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Virtual Call Center Agent
Dynata
Arlington, VA
03.2022 - 07.2022
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Evaluated customer feedback to identify areas for improvement in the call center operations.
- Maintained strong call control and quickly worked through scripts to address problems.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Reported any technical problems encountered while taking calls to the IT department.
Store Supervisor
Marshal Retail Group (Kiehl's)
Washington, DC
01.2019 - 03.2020
- Counted and balanced registers.
- Recorded quantities of damaged, faulty or expired items in product reports.
- Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.
- Contributed to merchandising ideas at team meetings to increase sales.
- Implemented security measures to prevent store theft and trespassing.
- Managed daily operations, client relations and IT.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Store Supervisor
Marshal Retail Group (AMERICA!)
Washington, DC
06.2017 - 01.2019
- Directed and supervised staff performance.
- Organized training sessions for new employees on best practices in customer service and store processes.
- Supervised and coordinated activities of workers engaged in receiving, storing, placing and shipping merchandise or materials.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Stocked shelves and racks and placed mannequins in key areas to attract customers to store.
Store Associate
Tommy Hilfiger
Oxon Hill, MD
05.2015 - 07.2017
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Maintained knowledge of current promotions, policies concerning payment and exchanges.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Provided cash register operations and handled customer payments.
- Recognized by management for providing exceptional customer service.
- Placed special orders or called other stores to find desired items.
Store Associate
Charlotte Russe
Oxon Hill, MD
08.2015 - 04.2017
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Identified problems or discrepancies in inventory levels and notified supervisor accordingly.
- Followed loss prevention guidelines to deter theft.
- Recommended, selected and located merchandise based on customer desires.
Education
High School Diploma -
Friendly High School
Fort Washington, MD06-2013
Some College (No Degree) - General Studies
Prince George's Community College
Upper Marlboro, MDSkills
- Quality Assurance Optimization
- Call Center Operations
- Training and Mentoring
- POS System Operation
- Store Opening and Closing
- Staff Supervision
- Security System Monitoring
- Zoom & Microsoft teams proficient
Affiliations
- Volunteer YMCA wellness department
- Volunteeer Alzheimer's Association Walk to end Alzheimer's
- Intern, Critique boutique
Certification
- Marcella Ellis Natural Hair Braiding & Weaving School
- PGCC Certificate Makeup Artistry (Advanced Makeup Course)
- Licensed Notary
References
References available upon request.
Timeline
Virtual Call Center Agent
Dynata
03.2022 - 07.2022
Store Supervisor
Marshal Retail Group (Kiehl's)
01.2019 - 03.2020
Store Supervisor
Marshal Retail Group (AMERICA!)
06.2017 - 01.2019
Store Associate
Charlotte Russe
08.2015 - 04.2017
Store Associate
Tommy Hilfiger
05.2015 - 07.2017
High School Diploma -
Friendly High School
Some College (No Degree) - General Studies
Prince George's Community College
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