Claudette Van Niekerk

Answer and directs calls to appropriate Specialty departments (Neurology, Oncology, Internal Medicine, Surgery, Emergency) -Greet clients and processing check ins and check outs

-Process payments/refunds through AVES payment portal in Cornerstone database

-Accurately adding patients to appropriate specialty boards for check ins and updates

-Accurately calling out emergency triages

-Directing clients to other facilities if needed such as other hospitals (if we're in diversion) or Animal Poison Control

-Process items on the Cornerstone Daily Planner

-Scan through emails to process requests

-Upload Patient medical records, labs and images to our server and to Patient clipboard

-Make sure the lobby is clean and free of debris

-Stock the coffee and water station for clients

-Replenish stock from stockroom

-Process Memorial Packages of deceased patients

-End of Day closing process making sure everything balances

• Phone calls, admin, payment processing, billing
• Online chat support, electronic banking, liase with agents
• Manning phones, emails, admin, payment processing, billing -Online chat support, electronic banking, liaise with agents

• Cold calls
• Generating leads
• follow ups
• Signing new insureds
• helping insureds navigate through complex documents
• servicing current insureds by answering all their questions
• delivering essential documentation
• Follow ups on renewals
• offering products to fit the insureds needs
• providing overall seamless service at all times

Responsible for growing clientele by soliciting new business from leads -Answering calls from customers and agents,

-Scheduling appointments

-Quoting and pairing clients with best policies

-Processed renewals, quotes, cancellations, reinstatements, endorsements, inspections -Manned phones and emails

-Liaised between agents, carriers and inspection companies

-Kept detailed record of all follow up calls and customer care inquiries and resolutions

• Training, coaching, script training and liasing with Loan Officers
• Handling complaints and reaching resolutions promptly
• Strategize on training modules, create/maintain Excel spreadsheets
• Maintain Loan Officer Performance Reports, Prepare/submit Perfor mance Recap Reports, Cancelled File Reports, emails with directives and notifications to remote Loan Officers.

• Management of inside sales and inquiries
• General Administrative Duties - Scheduling and Reporting
• Customer service retention
• Manning phones and emails