David Mack
Napoleon,OH
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Account Manager-Public Safety
P&R Communications Inc
01.2024 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Police Academy Instructor
Northwest State Community College
06.2001 - Current
- Strengthened relationships between Police Academy and local communities by coordinating public outreach events and presentations.
- Aided in recruitment of new Police Academy candidates through participation in job fairs, information sessions, and campus visits.
- Improved cadet performance by developing comprehensive lesson plans tailored to Police Academy curriculum.
Chief of Police
City Of Napoleon
09.2017 - 01.2024
- Leveraged social media platforms for effective communication with public about important safety alerts, events, and department news updates.
- Implemented community-oriented policing initiatives, strengthening trust between officers and citizens.
- Developed comprehensive training programs to ensure officer preparedness, resulting in increased professionalism and performance.
- Managed multi-million-dollar budget, consistently delivering services within fiscal constraints while maximizing available resources for crime prevention efforts.
- Increased staff retention by providing opportunities for professional development, mentorship, and career advancement within department.
- Effectively managed crisis situations utilizing negotiation skills along with tactical command thus mitigating threats posed to public safety.
- Promoted transparency and accountability with implementation of body-worn cameras and regular reporting to public.
- Oversaw major investigations including homicides, drug trafficking operations, and financial crimes leading to significant arrests and convictions.
- Created partnerships with local schools to implement anti-bullying programs addressing both physical altercations as well as cyber bullying incidents effectively.
- Developed and maintained positive relationships with media outlets, ensuring accurate and transparent coverage of departmental activities at all times.
- Established mental health response team, improving outcomes for individuals in crisis situations while reducing potential risks to officers on scene.
Commander - Police Academy
Northwest State Community College
06.2013 - 06.2023
- Self-motivated, with strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions, made decisions.
Varsity Assistant Coach
Napoleon Area School District
08.2004 - 11.2021
- Assisted with fundraising events to support financial needs of athletic program, engaging community members in supporting local sports teams.
- Fostered inclusive team environment by addressing any conflicts among players promptly and fairly, promoting strong sense of unity within group.
- Assisted head coach in player recruitment, evaluating potential candidates for skill level and fit within team culture.
- Developed athletes'' skills with targeted drills and training exercises tailored to individual needs.
Administrative Lieutenant
City Of Napoleon
01.2011 - 09.2017
- Maintained orderly operations during critical incidents by assuming command responsibility as needed.
- Provided expert testimony in court proceedings as needed to support case prosecution efforts and ensure accurate representation of department procedures, policies, or actions taken during specific incidents.
- Enhanced department efficiency by streamlining administrative processes and implementing new procedures.
- Fostered culture of continuous improvement within department by encouraging open dialogue around best practices, identifying areas for potential growth, and implementing targeted initiatives to address identified needs.
Lieutenant, Patrol Operations
City Of Napoleon
06.2004 - 01.2011
- Facilitated interdepartmental cooperation during complex cases or events requiring collaboration between multiple units or agencies.
- Ensured compliance with departmental policies, state laws, and federal regulations by consistently monitoring officer activity during patrols or investigations.
- Streamlined communication within department by fostering collaborative environment and utilizing modern technology tools.
- Maintained high level of professionalism within unit by exemplifying ethical conduct and enforcing standards for officer behavior.
- Oversaw daily shift activities, delegating tasks appropriately while maintaining accountability for overall team performance outcomes.
Detective
City Of Napoleon
05.1999 - 06.2004
- Obtained and served search warrants related to ongoing cases.
- Prioritized multiple active cases efficiently by continually reassessing urgency levels based on emerging factors such as public safety concerns or new leads.
- Maintained confidentiality of sensitive information while sharing vital intelligence with appropriate colleagues for effective case resolution.
- Interviewed suspects and witnesses using skilled interrogation techniques for gathering crucial information related to investigations.
Patrol Officer
City Of Napoleon
02.1996 - 05.1999
- Prepared detailed reports documenting daily patrols, incidents encountered, and actions taken during shifts.
- Arrested suspects with appropriate use of force, following departmental guidelines and legal procedures.
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Investigated incidents and crimes, collected evidence, and recorded witness statements.
Auxiliary Police Officer
City Of Napoleon
01.1992 - 02.1996
- Assisted with traffic control during major incidents, contributing to smoother flow of vehicles and reducing congestion.
- Developed strong working relationships with fellow auxiliary officers as well as regular police personnel fostering teamwork and collaboration towards common goals.
- Supported local law enforcement officers in controlling large events, ensuring crowd management, and maintaining order.
- Enhanced public safety by conducting regular foot patrols and maintaining vigilance for any suspicious activities.
Education
Bachelor of Arts - Criminal Justice
Defiance College
Defiance, OH06.1995
High School Diploma -
Evergreen High School
Metamora, OH06.1991
Skills
- Law Enforcement Expertise
- Procedural knowledge
- Media Relations
- Community Engagement
- Tactical Operations
- Crime scene management
- Emergency Management
- Special Events Coordination
- Victim advocacy
- Labor Relations
- Internal Affairs
- School safety
- Community Relations
Accomplishments
- Awarded Ohio Crisis Intervention Team Officer of the Year
- Certificate of Exceptional Service
- Certificate of Outstanding Accomplishment
- Meritorious Service Award
- Certificate of Commendation, 1st Class Chief’s Citation
- The American Legion Certificate of Accommodation
- Life Saving Award, five (5) separate occasions
Certification
- Certified in numerous law enforcement topics as an instructor
- Extensive training and instructing history
Coaching, Volunteering
I am a volunteer with the Center for Child and Family Advocacy, Napoleon, Ohio. I became a Certified Comfort - Critical Incident K9 Handler in 2023, and currently have a K9 that I co-handle with my wife, who is also a certified handler. K9 Hank currently is certified with four (4) different certifications.
I have volunteered many years, in the past as other sport coaches as well, such as Baseball and Softball.
Timeline
Account Manager-Public Safety
P&R Communications Inc
01.2024 - Current
Chief of Police
City Of Napoleon
09.2017 - 01.2024
Commander - Police Academy
Northwest State Community College
06.2013 - 06.2023
Administrative Lieutenant
City Of Napoleon
01.2011 - 09.2017
Varsity Assistant Coach
Napoleon Area School District
08.2004 - 11.2021
Lieutenant, Patrol Operations
City Of Napoleon
06.2004 - 01.2011
Police Academy Instructor
Northwest State Community College
06.2001 - Current
Detective
City Of Napoleon
05.1999 - 06.2004
Patrol Officer
City Of Napoleon
02.1996 - 05.1999
Auxiliary Police Officer
City Of Napoleon
01.1992 - 02.1996
Bachelor of Arts - Criminal Justice
Defiance College
High School Diploma -
Evergreen High School