Domonique Robinson
Phenix City,AL
Summary
Versatile and results-driven professional with a proven track record at VNU Cuts & Styles, enhancing client satisfaction and expanding client base. Skilled in MS Excel and demonstrating exceptional teamwork, adept at leveraging interpersonal skills to foster client relationships and drive business growth. Achieved a loyal 40-person clientele through outstanding service and expertise.
Overview
9
9
years of professional experience
Work History
Self Employed
VNU Cuts & Styles
Columbus, GA
08.2020 - Current
- Demonstrated mastery in 5+ hair services, including blowouts, updos and extensions on 2-4 clients daily
- Regularly worked under limited supervision
- Fostered a loyal 40-person clientele by providing an exceptional customer experience for children and adults
- Educated and upsold clientele on salon products and treatments
- Sanitized tools, restocked inventory, and maintained a clean salon
Enhanced Billing Representative
Aflac
Columbus, GA
06.2019 - 12.2020
- Generate new business opportunities through company leads, networking, referrals, and calls
- Ensure data integrity and confidentiality by observing strict regulations and procedures
- Aid plan participants by explaining benefits information to ensure educated selections
- Communicate effectively via email, phone, and face-to-face with plan participants, to resolve issues pertaining to health and welfare benefits
Team Administrator
Pratt & Whitney
Midland, GA
04.2017 - 04.2018
- Read and apprehended reports on data inventory
- Facilitated the collection of data to identify adverse trends and opportunities of improvement
- Participated in cross functional team projects to improve the overall functionality of the company
- Utilized computer software: MS Word, MS Excel, MS PowerPoint, and a general understanding of quality procedures
- Interpreted manufactured drawings and 3D models
- Possessed knowledge of Document Control and Calibration systems
- Queried data from SAP and Solumina database systems
Customer Service Representative
Total Systems Services Inc. TSYS
Columbus, GA
04.2016 - 03.2017
- Prepared and delivered sales scripts in persuading potential customers or clients to purchase the organization's product or service
- Described products and services by responding to questions and obtaining customer information
- Obtained possible customer leads and conducted follow ups on first point of contact
- Entered data and maintained database of existing customers or potential customers
- Maintained records of telephonic communications, interactions, accounts, orders, and payments
Sales Associate
Journeys Kidz
Columbus, GA
10.2015 - 12.2015
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
Education
Alabama High School Diploma -
Central High School
Phenix City, AL05.2015
Skills
- MS Word
- MS Excel
- MS PowerPoint
- MS Outlook
- MS Access
- MS Publisher
- Multi-line Telephone
- Teamwork
- Time-Management
- Responsive
- Work Ethic
- Interpersonal Skills
Timeline
Self Employed
VNU Cuts & Styles
08.2020 - Current
Enhanced Billing Representative
Aflac
06.2019 - 12.2020
Team Administrator
Pratt & Whitney
04.2017 - 04.2018
Customer Service Representative
Total Systems Services Inc. TSYS
04.2016 - 03.2017
Sales Associate
Journeys Kidz
10.2015 - 12.2015
Alabama High School Diploma -
Central High School
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