Elizabeth Molloy
City Of Saint Peters,MO
Summary
Helpful professional with a drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Extended Stay America
10.2021 - 06.2023
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Proven record of increasing hotels NPS, FRESH, and SOCIAL MEDIA scores by 30% in one quarter due to guest connection and the ability to find solutions in a timely and professional manner.
Sales Associate
Md & Associates
05.2021 - 10.2021
- Delivered prepared sales pitch from script and persuaded potential customer to purchase product or service.
- Sourced and pre-qualified leads and identified new business opportunities by dialing 35 + daily outbound calls to build partnerships and achieve sales quota.
- Built relationships with customers using strong persuasion and active listening skills.
- Managed customer accounts to secure customer satisfaction and repeat business.
Virtual Assistant
Sage Synergy Counseling Center
12.2019 - 04.2021
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Organized and managed team tasks using Trello and Asana.
- Acted as first point of contact and set appointments for prospective clients.
- Increased customer engagement through social media.
- Developed and managed content calendars for each platform to establish timely and relevant posts.
Education
High School Diploma -
Skills
- Guest Experiences
- Guest Complaint Resolution
- Front Desk Supervision
- Team Support
- Outstanding Communication Skills
- Active Listening
- Customer Loyalty
- Check-Ins and Check-Outs
- Room Billing
- Coordinate Housekeeping
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Manager - Extended Stay America
10.2021 - 06.2023
Sales Associate - Md & Associates
05.2021 - 10.2021
Virtual Assistant - Sage Synergy Counseling Center
12.2019 - 04.2021
Fort Zumwalt North - High School Diploma,