Summary
Overview
Work History
Education
Skills
Work Availability
Timeline

Elizabeth Molloy

City Of Saint Peters,MO

Summary

Helpful professional with a drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity.

Overview

4
4
years of professional experience

Work History

Assistant Manager

Extended Stay America
10.2021 - 06.2023
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Proven record of increasing hotels NPS, FRESH, and SOCIAL MEDIA scores by 30% in one quarter due to guest connection and the ability to find solutions in a timely and professional manner.

Sales Associate

Md & Associates
05.2021 - 10.2021
  • Delivered prepared sales pitch from script and persuaded potential customer to purchase product or service.
  • Sourced and pre-qualified leads and identified new business opportunities by dialing 35 + daily outbound calls to build partnerships and achieve sales quota.
  • Built relationships with customers using strong persuasion and active listening skills.
  • Managed customer accounts to secure customer satisfaction and repeat business.

Virtual Assistant

Sage Synergy Counseling Center
12.2019 - 04.2021
  • Monitored emails, organized inbox, and prioritized messages for supervisor.
  • Answered and screened calls to provide information, schedule appointments and take detailed messages.
  • Organized and managed team tasks using Trello and Asana.
  • Acted as first point of contact and set appointments for prospective clients.
  • Increased customer engagement through social media.
  • Developed and managed content calendars for each platform to establish timely and relevant posts.

Education

High School Diploma -

Fort Zumwalt North, O'Fallon, MO

Skills

  • Guest Experiences
  • Guest Complaint Resolution
  • Front Desk Supervision
  • Team Support
  • Outstanding Communication Skills
  • Active Listening
  • Customer Loyalty
  • Check-Ins and Check-Outs
  • Room Billing
  • Coordinate Housekeeping

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Assistant Manager - Extended Stay America
10.2021 - 06.2023
Sales Associate - Md & Associates
05.2021 - 10.2021
Virtual Assistant - Sage Synergy Counseling Center
12.2019 - 04.2021
Fort Zumwalt North - High School Diploma,
Elizabeth Molloy