Jake Garcia
Elbert,CO
Summary
Adaptable and detail-driven IT professional with 5+ years of experience supporting technical operations, process improvement, and project execution across MSP and enterprise environments. Recognized for a strong work ethic, clear communication, and a practical approach to solving complex challenges. Offers a well-rounded foundation in systems, infrastructure, and client support, with a focus on delivering reliable, effective solutions.
Overview
6
6
years of professional experience
Work History
Project Engineer
LeafTech Consulting, LLC
03.2025 - 07.2025
- Supported planning, coordination, and execution of internal projects, client projects, and new client onboardings.
- Managed post-procurement inventory, staging, and off-site configuration of network equipment, servers, Datto SIRIS/BCDR devices, and related hardware.
- Maintained inventory of project-related components including patch cables, fiber optics, transceivers, and other items.
- Created infrastructure documentation using Visio, including network diagrams, rack layouts, port maps, and site maps.
- Identified internal process inefficiencies and collaborated with leadership and teams to implement operational improvements.
- Drafted SOPs for internal workflows and procedures related to projects and new clients.
- Conducted client onboarding tasks, including kickoff calls, site reviews, initial software deployment, and environment assessments.
- Completed initial audits and assessments of client domains, Microsoft 365, Google Workspace, EHR/CRM platforms, and licensing.
- Facilitated handoffs from previous MSPs or IT departments, offering recommendations for infrastructure and security improvements.
- Acted as a temporary point of contact for new clients, guiding them through LeafTech’s processes and preparing them for support team transition.
- Participated in client presentations with project and service teams, covering software tools, workflows, and security/compliance training.
- Collaborated with the Solutions (sales) team to review scopes of work, technical concerns, and ensure accurate project handoffs.
- Coordinated with procurement, hardware, and services teams to align execution and maintain communication.
- Performed on-site services for technical needs during client onboarding and project phases.
- Applied networking fundamentals and OSI model knowledge to support infrastructure and environment changes.
- Worked closely with senior and Tier 2 network engineers to ensure successful network implementations and transitions.
- Utilized Visio, Word, and Excel to produce infrastructure diagrams, technical documentation, and standardized templates.
Hardware Support Consultant
LeafTech Consulting, LLC
06.2024 - 03.2025
- Installed, configured, and deployed computers and other devices using Dell Image Assist, WDS/MDT, and PXE-based imaging
- Managed new user onboarding for clients, ensuring timely setup and full system functionality
- Resolved hardware and software issues based on customer needs and performance impact
- Administered routine OS patching, RMM system updates, and other internal maintenance
- Provided administrative support for software such as Microsoft 365, Microsoft Intune, Adobe, Google Workspace, Datto RMM, RDP, and more
- Maintained and updated technical documentation and internal process records
- Performed quality control checks to verify system readiness, functionality, and performance
- Responded to user inquiries for system diagnosis, repair, and manufacturer warranties
- Coordinated with the hardware department to manage internal and client inventory
- Conducted routine client data and image-level backups using internal tools and software
- Trained users and internal staff on equipment, software usage, and security best practices
- Documented work in the ticketing system and recorded client communication for internal use
- Supported internal documentation projects and managed hardware recycling efforts
- Provided after-hours support on a rotating schedule (evenings, weekends, holidays)
- Tracked billable hours for invoicing and maintained a deployment issue rate under 5%
- Participated in company meetings, internal projects, and traveled to client sites across Colorado and out of state
Workstation Deployment Specialist
Anchor Network Solutions
05.2022 - 01.2024
- Configured and deployed workstations for various clients and end users using standardized imaging and setup procedures
- Procured, configured, and implemented a centralized imaging solution using Macrium SiteDeploy and Deployment Kit
- Managed routine updates to deployment images and driver packages to ensure compatibility and performance
- Managed user onboarding tasks, including account creation, terminations, and profile updates to ensure full system functionality
- Resolved hardware and software issues based on client needs and performance impact
- Provided administrative support for software including Microsoft Office, Adobe, Zoom, EHR platforms, CRM software, antivirus/backup solutions, and others
- Evaluated and tested new deployment tools to improve efficiency and consistency across client environments
- Developed and implemented standardized deployment procedures tailored to individual client needs
- Collaborated with the Service Desk team to build and maintain a knowledge base for troubleshooting, software support, and deployment best practices
- Coordinated with vendors to ensure timely delivery of hardware and resolve technical issues as needed
- Delivered training and support to end users on software, system functionality, and best practices
Computer Deployment Specialist
ISYS Technologies / IBM
02.2021 - 05.2022
- Contracted through ISYS Technologies to support workstation deployments for the USDA at IBM’s Boulder Data Center
- Supported deployment and maintenance of over 10,000 USDA workstations during tenure
- Gained experience with hardware replacement, software management, system imaging, and Oracle database environments
- Communicated directly with manufacturers to resolve hardware issues and coordinate on-site technician visits
- Collaborated with the USDA Imaging Team to test and validate new system images, reporting bugs and inconsistencies for resolution
- Performed restoration and reimaging of machines to streamline deployment workflows and improve reliability
- Provided technical support and troubleshooting for USDA employee workstation transitions, ensuring minimal disruption during changes
- Assisted in the development and rollout of training programs for new hardware and software, supporting end-user readiness and adoption
Operations Manager
DG Unlimited
11.2019 - 02.2021
- Coordinated residential, commercial, and industrial renovation and repair projects
- Managed timelines, contractor schedules, and service delivery to ensure on-time completion and client satisfaction
- Supervised contractors across multiple job sites throughout Denver
- Oversaw services including landscaping, concrete, debris removal, hardware installation, irrigation, and full design buildouts
- Acted as a leasing agent to assist property owners with tenant placement and customer service
- Identified and implemented cost-saving strategies to optimize operations and increase profitability
Sales Associate
Bullseye Supply
01.2019 - 11.2019
- Prepared trailers with steel lockers stocked with ammunition for transport and sale
- Delivered inventory to storefronts and events across Colorado and the Midwest
- Configured and maintained software for point-of-sale and financial tracking
- Assisted with event setup, including unloading and arranging carts, tables, and banners
- Managed floor sales, inventory tracking, and financial spreadsheets
Education
High School Diploma - undefined
Arapahoe High School
Centennial, Colorado06.2020
Skills
- Project Planning & Execution
- Process Improvement
- Windows Server Administration
- Infrastructure Documentation (Visio)
- Microsoft 365 & Google Workspace Administration
- Imaging (Dell Image Assist, Macrium)
- Deployment (WDS, MDT, PXE, SCCM)
- Hardware Support & Troubleshooting
- Network Fundamentals
- PowerShell & Batch Scripting
- Ticketing Systems and RMM
- Licensing & Asset Management
- Client Communication and Relationships
Timeline
Project Engineer
LeafTech Consulting, LLC
03.2025 - 07.2025
Hardware Support Consultant
LeafTech Consulting, LLC
06.2024 - 03.2025
Workstation Deployment Specialist
Anchor Network Solutions
05.2022 - 01.2024
Computer Deployment Specialist
ISYS Technologies / IBM
02.2021 - 05.2022
Operations Manager
DG Unlimited
11.2019 - 02.2021
Sales Associate
Bullseye Supply
01.2019 - 11.2019
High School Diploma - undefined
Arapahoe High School
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