Summary
Overview
Work History
Education
Skills
Accomplishments
Personality Strengths
Affiliations
AdministrativeAssistant
Kendall Evans

Kendall Evans

Mason,OH

Summary

Results-driven professional with 11 years of customer service experience and certifications in digital marketing, business and sales marketing. Skilled in identifying target audiences and driving customer engagement through emotional intelligence (EQ) and tailored strategies. Awarded top placement in Ohio for DECA in project management, showcasing leadership and strategic thinking. Eager to apply my expertise in customer relationships and marketing to drive results and contribute to a dynamic marketing team.

Overview

11
11
years of professional experience

Work History

Internship Student

Liberty Tax Service
Lebanon , Oh
  • Analyzed problems and worked with teams to develop solutions.
  • Explored new technologies and approaches to streamline processes.
  • Created customized marketing materials to increase product
  • Established and managed relationships with external data providers and research vendors.

Digital Marketing Freelancer

Upwork.com
Mason, OH
10.2024 - Current

• Create, schedule, and publish engaging content across social media platforms.

• Develop and execute social media strategies to drive brand awareness and engagement.

• Grow audiences organically through trend analysis and targeted strategies.

Customer Service Web Tech

United Health Group
01.2024 - Current
  • Managed user accounts and provided training on platform features
  • Collaborated with cross-functional teams to improve website functionality
  • Analyzed web traffic data to identify and resolve user experience issues

Data Entry Customer Service Sales

Vance Outdoors
09.2020 - 12.2020
  • Assisted in the development of marketing materials for promotions
  • Conducted market research to support sales strategies
  • Maintained customer databases and ensured data accuracy

Caregiver

Spring Hills Senior Communities
03.2019 - 08.2020
  • Coordinated with healthcare professionals to provide comprehensive care
  • Organized recreational activities to enhance resident well-being
  • Maintained a clean and safe living environment for residents

Shift Lead/Server

Lonestar Steakhouse
01.2014 - 01.2018
  • Supervised daily operations and ensured staff adherence to policies
  • Conducted performance evaluations and provided feedback
  • Implemented cost-saving measures to improve profitability

Education

Certification - Digital Marketing

Hubspot Academy
10-2024

Certification -

Marketing And Sales
Lebanon
06-2012

Skills

Customer Service Excellence

Relationship Building

Problem Solving

CRM Software (HubSpot, Salesforce)

Audience Analysis

Customer Engagement

Project Management (DECA Award)

Emotional Intelligence (EQ)

Accomplishments

Top Placement in DECA State Competition - Project Management

Recognized for outstanding project management skills. placing first at the Ohio state level advancing to national competition. Developed a comprehensive marketing strategy, demonstrating expertise in Market Research, promotional strategy and customer segmentation.

Operational Leadership and Customer Satisfaction

Skilled in operational leadership, team development and delivering exceptional customer service. with a track record of improving efficiency, boosting retention, and achieving consistent revenue growth.

Consumer Behavior Analysis Expertise

Expert in analyzing consumer behaviors, segmenting audiences, and tailoring strategies to boost engagement marketing performance.

Personality Strengths

  • Conventional: Adheres to established processes and methods
  • Planful: Structured, meticulous, and achievement-oriented
  • Engaged: Excels in teams and one-on-one interactions
  • Assertive: Willing to challenge the status quo and address tough conversations
  • Composed: Remains calm under pressure

Affiliations

  • Ohio, DECA

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Kendall Evans