Years of customer service
Katie Villanueva
Beaverton,OR
Summary
Being on the front-lines of nearly every customer service scene, experiencing all kinds of pain points quickly became the norm. From resolving issues on my own, I quickly learned that not every customer would need the same service. I've always been known to handle customer interactions with poise. I have a track record for leading small teams to be the absolute best when it came to customer experiences. Making others happy and making work run smoother is my specialty. From chatting to customers about their family to training a new employee, I'm all in. I would love to be an addition to your business and we can learn from each other!
Overview
6
6
Work History
Store Manager
Metro by T-Mobile
02.2023 - 11.2023
- Promoted 3 months after being hired as customer service sales representative.
- Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
- Assisted customers in making informed purchasing decisions to increase retention.
- Conducted regular KPI reviews for employees, providing constructive feedback and opportunities for growth.
- Collaborated with other managers to develop best practices aimed at improving overall performance across all locations.
- Oversaw weekly inventory audits, identifying discrepancies and taking corrective actions where necessary.
Customer Service Sales Representative
Left Coast Beverage LLC
06.2022 - 01.2023
- Enforced state laws and policies when selling alcohol or tobacco products.
- Delivered exceptional customer service to every customer.
- Assisted with team responsibilities.
- Implemented upselling techniques to increase average transaction value and drive additional revenue growth.
- Reduced wait times through efficient handling of various POS transactions.
Catering Team Lead
Hillsboro Hops
03.2019 - 03.2022
- Managed team of catering staff, ensuring top-notch service at all events.
- Ensured compliance with health and safety regulations.
- Resolved customer complaints promptly and professionally.
- Adapted quickly to unforeseen issues during events such as last-minute menu changes or technical complications.
Course Materials Manager
Follett Corporation
10.2018 - 06.2021
- Streamlined inventory management for effective material distribution, resulting in reduced discrepancies and improved accessibility.
- Analyzed company's databases to identify trends in course materials usage, informing future purchasing decisions and reducing waste.
- Coordinated smooth transition to new editions or updated materials by research, planning ahead, and communicating changes effectively with faculty members.
- Oversaw regular audits of physical inventory counts, identifying discrepancies early on and implementing corrective measures promptly.
- Managed all 25+ individual, special orders for faculty members and Veteran students- ensuring timely fulfillment.
Customer Service Representative
Go! Calendars Games & Toys
10.2017 - 02.2021
- Greeted customers entering store and responded promptly to customer needs.
- Maintained balanced cash drawer, ensuring accurate accounting at end of each shift.
- Prevented loss by vigilantly monitoring potential theft or fraud situations in store.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Stocked and displayed other merchandise as required.
Education
Some College (No Degree) - Psychology
George Fox University
Newberg, ORSkills
- Customer Service
- Store operations
- Productivity maximization
- Delegating Work
- Inventory Management
- Driven Work Ethic
- Problem-solving abilities
- Spreadsheets
- Google Docs
- Microsoft Office
- Microsoft Excel
- Goals and Performance
- Product and Service Sales
Timeline
Store Manager
Metro by T-Mobile
02.2023 - 11.2023
Customer Service Sales Representative
Left Coast Beverage LLC
06.2022 - 01.2023
Catering Team Lead
Hillsboro Hops
03.2019 - 03.2022
Course Materials Manager
Follett Corporation
10.2018 - 06.2021
Customer Service Representative
Go! Calendars Games & Toys
10.2017 - 02.2021
Some College (No Degree) - Psychology
George Fox University
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