Overview
Work History
Education
Skills
Timeline
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Luis Gutierrez

Miami,FL

Overview

4
4
years of professional experience

Work History

Account Manager

Kaseya
08.2023 - 04.2024
  • Held executive-level discussions with CIOs, CISOs, CTOs, CCOs, and VPs
  • Expertly articulated the value of Kaseya solutions to overcome objections, secured next steps, and held meaningful meetings
  • Developed subject matter expertise in the solution stack and maintained in-depth knowledge of competitors and industry trends
  • Drove sales through a collaborative-team approach, leveraging company resources to win
  • Sold through live video conferencing and demonstrations, with personalized video communication.

Territory Sales Manager

Happy Floors
04.2022 - 08.2023
  • Took over a three state territory across the country along with 43 active accounts, turning it into 88 active accounts
  • More than doubled the revenue for the territory in a matter of 9 months
  • Set up breakfast and lunch meetings with current customers and prospects
  • Upsold new products and services as they were launched into the market, as well as assisted in large scale projects incorporating company products
  • Maintained consistent communication and timely follow ups with current customers, prospects, and sales managers to insure the sales process was followed.

Business Development Manager

Happy Floors
08.2021 - 04.2022
  • Managed around 650 accounts and tasked with increasing their sales
  • Set up virtual meetings with ongoing customers and prospects, as well as in person meetings with Territory Sales Managers
  • Formulated resolutions to issues that would deminish or otherwise halt sales from a customer
  • Cold called leads found by individual search as well as warm leads provided by Territory Sales Managers and or outside lead providing services
  • Opened and closed accounts over the phone working alongside outside sales representatives
  • In charge of any newly opened account and facilitated sales.

Checker

Happy Floors
05.2021 - 08.2021
  • Promoted to checker due to my low error percentage on orders, attention to detail, and ability to coach others on their errors to ensure they were not made again
  • In charge of auditing other CSR order's to check for missing information, GP errors, PO errors, Freight errors and other forms of inaccuracies both internal or external
  • Maintained an error percentage below 0.50% per month
  • Assisted office managers with the coaching of new hires to ensure a low error percentage of incoming employees.

Customer Service Representative

Happy Floors
10.2020 - 05.2021
  • Proficiently utilized customized Microsoft Great Plains software for order placement and account management
  • Managed inquiries related to freight and general customer service concerns
  • Selected for the X-Verify team due to my keen eye for detail and award-winning customer service skills
  • Entrusted by managers to handle escalation calls on their behalf.

Education

Beta Theta Pi Fraternity -

Florida International University
Miami, Florida
10.2021

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Christopher Columbus High School
Miami, Florida
08.2016

Skills

  • Contract Negotiation
  • Software as a Service (SaaS)
  • Account Relationship Building
  • Business Relationship Management
  • Customer Satisfaction
  • Strategic & Key Accounts
  • Product Demos
  • Territory Expansion
  • CRM Software
  • Business Development
  • Proficient in English and Spanish

Timeline

Account Manager

Kaseya
08.2023 - 04.2024

Territory Sales Manager

Happy Floors
04.2022 - 08.2023

Business Development Manager

Happy Floors
08.2021 - 04.2022

Checker

Happy Floors
05.2021 - 08.2021

Customer Service Representative

Happy Floors
10.2020 - 05.2021

Beta Theta Pi Fraternity -

Florida International University

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Christopher Columbus High School

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Luis Gutierrez