Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
OfficeManager
Martin Vogel

Martin Vogel

Technical Leader With Strong Business Background
Lake Zurich,IL

Summary

Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.

Overview

16
16
years of professional experience
4
4
years of post-secondary education
3
3
Languages

Work History

VP of Global Technology Support

PayComplete
02.2023 - 03.2024
  • Established global support structure to increase support efficiency of in-country support performance.
  • Implemented new partner agreement structure to establish new revenue stream. 80k of revenue secured in first year.
  • Introduce methods to oversee global platform migration through global support and implementation team. Over 20,000 connected devices in initial phase.

Global Head of Implementation

PayComplete
04.2022 - 02.2023
  • Established unified implementation procedures to increase project efficiency and success.
  • Oversaw and managed global programs and product introductions with key accounts resulting in successful pilots in 3 markets and additional pilots in other markets.
  • Extended partner, distributor and dealer guidance and support to achieve project success in their markets and drive company growth.

Director of Customer Success Americas

PayComplete
01.2021 - 04.2022
  • Active participation in sales process to build strong foundation for customer and internal project success.
  • Improved data collection and requirement definition procedures.
  • Extended cross departmental training and support to improve customer satisfaction, project and account outcome allowing to grow casino vertical to $5MM.

Director of Cash Solutions Business Development

SUZOHAPP
02.2017 - 01.2021
  • Established solution business justification, competitive analysis and opportunity cultivation to drive business growth resulting in over $60MM of revenue.
  • Created business process analysis procedures to provide customer project outcome projections and active sales support achieving $2.5MM business in Chile and setting basis for $5MM casino vertical.
  • Actively drive sales initiatives in North and South America to establish market presence and growth.

Director Solution Dealers

SUZOHAPP
01.2016 - 02.2017
  • Nurture and expand partner network in North America.
  • Create new business opportunities with partners through introduction of new concepts and expansion into new verticals.

Managing Director

SCAN COIN Switzerland SA
01.2014 - 12.2015
  • Owned full P&L responsibility for Swiss business achieving >25% EBIDTA and record top line result in year immediately after departure.
  • Achieved SCAN COIN Group product, business and growth objectives.
  • Participated in process of SUZOHAPP's acquisition of SCAN COIN Group by formulating positive business outlook to acquisition decision makers.
  • Prepared annual budgets with controls to prevent overages

Project Manager / Key Account Manager

SCAN COIN Switzerland SA
02.2013 - 12.2013
  • Established close customer relationships to drive business growth and wallet share.
  • Successfully managed projects ensuring business and technical success.

Various Roles at Select Service Partner (SSP)

Select Service Partner
04.2008 - 01.2013
  • IT Manager SSP Switzerland & Austria (Oct. 2011-Jan.2013)
  • Manager IT & Purchasing SSP Switzerland (Apr. 2009-Sep. 2011)
  • Cost Controller SSP Westschweiz (Apr. 2008 - Mar. 2009)

Education

Hotelier/Restarauteur HF/SHL - Hospitality Administration And Management

Hotel And Hospitality Management School
Lucerne, Switzerland
01.2004 - 04.2008

Skills

Analytical Thinking

undefined

Accomplishments

  • Management of a global team with strong successful cross-departmental leadership.
  • Successful customer retention and expansion leading to an 80% installed base add-on contract (worth over $11MM)
  • Technical guidance, business lead and practical execution of core technology platform migration.
  • Successful acquisition and project completion of top-tier retail clients with contract value over $80MM in both North and South America.

Timeline

VP of Global Technology Support

PayComplete
02.2023 - 03.2024

Global Head of Implementation

PayComplete
04.2022 - 02.2023

Director of Customer Success Americas

PayComplete
01.2021 - 04.2022

Director of Cash Solutions Business Development

SUZOHAPP
02.2017 - 01.2021

Director Solution Dealers

SUZOHAPP
01.2016 - 02.2017

Managing Director

SCAN COIN Switzerland SA
01.2014 - 12.2015

Project Manager / Key Account Manager

SCAN COIN Switzerland SA
02.2013 - 12.2013

Various Roles at Select Service Partner (SSP)

Select Service Partner
04.2008 - 01.2013

Hotelier/Restarauteur HF/SHL - Hospitality Administration And Management

Hotel And Hospitality Management School
01.2004 - 04.2008

Similar Profiles

CREATE PROFILE
Martin VogelTechnical Leader With Strong Business Background