Michael Mullins

Work History

Manager of Information Systems - Tech II

School Board of Highlands County

Sebring, FL

07.2013 - Current

Planned and implemented annual school-wide preventative maintenance schedule.
Maintained comprehensive computer database for inventory of school-based technology.
Advised staff on proper operation of computers, peripherals, and software.
Troubleshot and activated network connections to ensure seamless access.
Managed database effectively to support technology initiatives.
Trained staff on preventative maintenance procedures alongside District Technology Resource Teacher.
Assisted personnel with setup and use of technology equipment including projectors and printers.
Participated in technology committee to align school goals with technological advancements.

Technical Specialist

Arkansas Information Reading Service for the Blind

Little Rock, AR

01.2010 - Current

Develop conversion programs to be offered through Telephone Reader
Provide ongoing maintenance of conversion programs as needed
Communicate with agencies when requested to do so
Tested new products prior to deployment in order to verify compatibility with existing systems.
Monitored performance of computer systems and networks to ensure proper operation.
Performed troubleshooting activities to identify root cause of system issues.
Provided technical assistance to clients by troubleshooting system problems.

Tech Support / Customer Service

Independent Contractor

01.1998 - Current

Provide computer skills training including blind and visually impaired staff members of State Agencies
Provide on-going customer service and support
Develop conversion programs to convert daily publications from text to speech offered through state wide Telephone Reader Service
Provide ongoing maintenance of conversion programs as needed
Communicate with agencies when requested to do so
Maintained updated knowledge through continuing education and advanced training.
Utilized various software and tools to streamline processes and optimize performance.
Prioritized and organized tasks to efficiently accomplish service goals.
Recognized by management for providing exceptional customer service.
Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
Completed routine maintenance and repair.
Identified needs of customers promptly and efficiently.
Collaborated closely with team members to achieve project objectives and meet deadlines.

Administrator/Information System/ Executive Director

Ohio Radio Reading Services/ Ohio Valley Audio Link

01.1998 - 01.2012

Developed operational training courses for personnel, including blind and visually impaired individuals.
Delivered computer skills training for blind and visually impaired staff members.
Installed, maintained, and modified microcomputer software and hardware across multiple Ohio locations.
Configured and managed statewide server and client dial-in newspaper delivery system.
Created conversion programs for text-to-speech applications.
Compiled detailed monthly and yearly reports on system usage.
Oversaw daily operations of non-profit organization (RRS).
Maintained comprehensive database of client records, volunteer information, and service hours.
Compiled data from multiple sources into comprehensive reports for management review.
Maintained filing system for important documents such as contracts and invoices.
Provided technical assistance with computer hardware and software issues when needed.
Assisted in the development of new administrative systems, procedures and policies.
Compiled statistical data from various sources for analysis.
Prepared presentations using Microsoft Office Suite applications.
Provided general administrative support to staff members.
Prepared reports on various projects for management review.
Responded promptly to customer complaints in a professional manner.
Created presentations with Microsoft PowerPoint for management team members.
Performed data entry tasks into computer databases from paper documents.

Executive Director

Ohio Valley Audio Link aka (Scioto Radio Reading Service)

01.1998 - 01.2010

Oversaw daily operations of United Way and state-funded non-profit organization.
Maintained client and volunteer databases, including service scheduling.
Recruited and trained volunteers for on-air reading and equipment operation.
Collaborated with state agencies to develop annual budgets and reports.
Executed annual fundraising campaign to secure matching United Way funding.
Supervised employee payroll and managed staff performance.
Reported directly to Board of Directors on operational outcomes.
Managed the organization's financial resources and operations to maximize efficiency and effectiveness.
Created a collaborative environment that fosters innovation and encourages employee engagement.
Collaborated with external vendors to provide cost-effective solutions for services such as IT support or human resources management.
Served as spokesperson at press conferences or interviews when needed.
Performed risk assessments across multiple areas of operations in order to identify potential issues before they arise.
Evaluated existing programs for improvement opportunities while identifying new program ideas based on market analysis.
Assisted in developing budgets for each departmental unit within the organization.
Oversaw day-to-day administrative tasks related to personnel files or payroll processing.
Secured funding from public and private sources through grant writing activities or other fundraising efforts.
Cultivated relationships with key stakeholders, including board members, donors, sponsors, partners, and community leaders.
Maintained positive relationships with media outlets to increase visibility of organizational activities.
Organized regular meetings with board members to discuss progress on initiatives and solicit feedback.
Recruited, trained, mentored, evaluated, coached, and managed staff members to ensure success in achieving their goals.
Coordinated special events such as conferences or workshops designed to raise awareness about the organization's mission.
Authored reports outlining progress on projects or initiatives for senior leadership review.
Provided oversight of all departments to ensure compliance with established policies and procedures.
Reviewed monthly financial statements for accuracy before presenting them for approval by the board of directors.
Developed marketing strategies to promote the organization's mission throughout the community.
Recruited, hired, and trained employees on operations and performance expectations.
Stayed up-to-date on best practices and cutting-edge ideas to improve organizational effectiveness.
Promoted public awareness of mission through outreach, advocacy and online presence.
Informed board and committee about trends, issues and activities to facilitate policy-making.
Delivered speeches and attended industry conferences to promote company image and engage with buyers.

Program Director / Account Executive / Radio Personality

WPAY, WIOI, WZIO

01.1997 - 01.2010

Coordinated daily operations to ensure efficient radio station functionality.
Oversaw events, shows, and on-air promotions to maximize audience engagement.
Supervised personnel training on broadcast and production equipment for improved performance.
Maintained legal affidavits and transmitter logs to meet regulatory compliance.
Built and updated public file for enhanced transparency and accessibility.
Organized written copy and maintained production library for optimized resource management.
Wrote and produced radio commercials to effectively promote client offerings.
Managed client account list to strengthen relationships and service delivery.
Organized and facilitated team meetings, workshops, and events.
Ensured compliance with organizational standards and applicable laws and regulations.

Account Executive

Wil-Car Enterprise Company

01.1980 - 01.1985

Conducted onsite visits to Sundry and Dry Goods stores for inventory checks.
Processed orders for replacement products based on inventory assessments.
Managed customer calls, efficiently processing and confirming orders.
Reviewed and placed orders for timely fulfillment and delivery via truck.
Provided exceptional customer service by responding promptly to inquiries and resolving issues quickly.
Identified potential new customers through research of industry trends and competitive analysis.
Developed and maintained relationships with key clients to ensure customer satisfaction.
Maintained accurate records of all sales activities using CRM software systems.
Advised customers on best practices regarding product usage or maintenance procedures.
Cultivated relationships with key decision makers through regular client visits and follow-up calls.
Provided timely customer service support to resolve any issues quickly and efficiently.

Board Operator

CABVI Audio Information Service

Company Overview: Radio Reading Service Engineer
Record programs
Program daily playlist
Radio Reading Service Engineer

Technical Consultant

Minnesota State Services for the Blind, Arkansas Radio Information Service, AINC Colorado

Developed conversion programs for Telephone Reader services.
Maintained and updated conversion programs as required.
Facilitated communication with agencies upon request.
Developed and implemented technical solutions for customer needs.
Assessed client's current IT infrastructure, identified gaps and recommended improvements.
Conducted training sessions on the use of new technology tools and products.
Monitored system performance, identified issues and resolved them in a timely manner.
Tested new products for compatibility with existing systems.
Collaborated with developers to design customized applications for clients' specific requirements.
Provided technical advice and guidance to customers on product use.
Developed strategies for improving network performance and reliability.
Managed customer relationships by providing prompt support services.
Tested software applications prior to deployment in production environment.
Maintained accurate records of all technical activities performed for each customer.
Ensured compliance with industry standards when designing technical solutions.
Created detailed documentation of all technical processes and procedures.
Monitored system performance metrics to ensure optimal operation.
Evaluated emerging technologies for potential application in solving client challenges.
Negotiated with vendors to procure high-quality technical resources and services at competitive prices.
Managed client expectations through clear communication of technical limitations and project timelines.
Troubleshot and resolved problems with programs and systems.
Advised on best practices for data management and cybersecurity to protect sensitive information.
Performed regular system audits to identify and address potential security vulnerabilities.
Supported software implementation with client training and troubleshooting expertise.
Collaborated with employees to evaluate new software performance and reach technical requirements.
Utilized knowledge of applications, programming and systems functionality to assist employees with technical needs.
Assisted in the development of strategic plans to leverage technology for competitive advantage.
Collaborated with software developers to troubleshoot complex technical issues and deliver solutions.
Established and maintained strong client relationships through exceptional problem-solving and technical support.

Summary

Overview

Work History

Manager of Information Systems - Tech II

Technical Specialist

Tech Support / Customer Service

Administrator/Information System/ Executive Director

Executive Director

Program Director / Account Executive / Radio Personality

Account Executive

Board Operator

Technical Consultant

Education

Associates Degree - Business, Microcomputer / Data Processing

Certificate - Medical Coding Specialist

Some College (No Degree) - Business Administration

Business Administration and Management

Skills

Professional Awards

Timeline

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