Markelle Parker
Cleveland,OH
Summary
Driven by a results-focused approach, I excelled at Specialty Magnetics, mastering blueprint reading and problem-solving to enhance team performance and product quality. My background in manufacturing and customer service, underscored by a commitment to precision assembly and effective time management, consistently propelled projects to successful completion, achieving and often surpassing productivity targets.
Overview
4
4
years of professional experience
Work History
Mechanical Assembler and Shipping/Receiving
Specialty Magnetics
03.2024 - 09.2024
- Utilized various hand tools, power tools, and equipment in the assembly process while maintaining a high level of precision and accuracy.
- Maintained neat and clean work area, clearing debris, organizing parts and keeping spaces open.
- Worked with heavy machinery and various power tools when assembling parts.
- Played an integral role in achieving departmental goals through consistent high-quality output during periods of increased workload or tight deadlines.
- Enhanced worker skills through continuous learning and knowledge sharing with colleagues, leading to improved overall performance across the team.
- Read and interpreted blueprints, schematics and drawings to assemble parts and products.
Lead Customer Service Representative
Circle K
06.2022 - 03.2024
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Engaged clients in person and over phone to answer questions and address complaints.
- Managed a team of customer service representatives, consistently achieving performance targets and goals.
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Successfully managed multiple priority tasks while maintaining excellent attention to detail under tight deadlines.
- Maintained high-quality standards by regularly monitoring calls and providing constructive feedback to team members.
- Ensured all customer complaints were addressed promptly, resulting in a significant reduction in escalations.
Forger
Viking Forge
Streetsboro, Ohio
06.2023 - 10.2023
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Mail Sorter
DHL ECommerce
07.2022 - 09.2022
- Received and sorted incoming mail, ensuring accurate delivery to intended recipients.
- Reviewed incoming mail for proper date, postage and barcode scans.
- Collaborated with team members to ensure timely processing of high-volume mail shipments.
- Maintained a clean and organized work environment for optimal sorting efficiency.
- Maximized productivity by efficiently managing workflow during peak hours or periods of high volume activity.
Customer Service Champion
Taco Bell
11.2021 - 05.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of customer service.
- Handled multiple communication channels simultaneously while maintaining a high level of professionalism throughout each interaction.
- Collaborated with cross-functional teams to address complex customer issues effectively and efficiently.
Cashier
Arbys
11.2020 - 02.2021
Education
Dougherty Comprehensive Highschool
Albany05.2022
Skills
- Blueprint Reading
- Hand tool use
- Manufacturing Experience
- Quality Assurance
- Product Assembly
- Safety understanding
- Precision Assembly
- Hand tools proficiency
- Measurement tools
- Assembly and production
- Manufacturing
- Final assembly processes
- Qualified in blueprint interpretation
- Problem-Solving
- Time Management
Timeline
Mechanical Assembler and Shipping/Receiving
Specialty Magnetics
03.2024 - 09.2024
Forger
Viking Forge
06.2023 - 10.2023
Mail Sorter
DHL ECommerce
07.2022 - 09.2022
Lead Customer Service Representative
Circle K
06.2022 - 03.2024
Customer Service Champion
Taco Bell
11.2021 - 05.2022
Cashier
Arbys
11.2020 - 02.2021
Dougherty Comprehensive Highschool
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