Piper Smith
Westerly,RI
Summary
Highly skilled waitress experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests. I developed strong communication and problem-solving skills by catering to the diverse needs of our guests. I have a keen eye for detail, a warm and friendly demeanor, and I excel at multitasking in a fast-paced environment. I understand the importance of maintaining a professional demeanor while also being personable and approachable. In addition to my experience, I am a quick learner and am eager to expand my skills and knowledge in the hospitality industry.
Overview
9
9
years of professional experience
Work History
Server
Weekapaug Golf Club
06.2024 - Current
- Cultivated warm relationships with regular customers.
- Increased sales significantly by upselling higher-end products to customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
North Italia
09.2023 - 05.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Learned wine pairings from professionals and sommeliers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Explained menu items, describing ingredients and cooking methods upon request.
Restaurant Manager
Earls Kitchen + Bar
11.2022 - 08.2023
- Ensured compliance with all food safety regulations and sanitation standards.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Assisted with kitchen preparation during peak times as needed.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Server
Earls Kitchen + Bar
12.2020 - 08.2023
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Provide exceptional dining experiences for Earls guests by anticipating and delivering on their needs
- Build genuine and authentic connections with guests, elevating the guest experience through fun, engaging, and meaningful conversations
- Solve problems by using multi-tasking and communication skills and making decisions for team members
- Demonstrate passion for the guest experience through exceptional menu and product knowledge
- Adapt to situations with ease, using exceptional organizational skills and commitment to the guest experience
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Teacher
Primrose Schools
08.2019 - 02.2020
- Plan and implement developmentally appropriate curriculum and activities for children based on their ages and developmental stages.
- Maintain a safe, clean, and organized classroom environment that promotes learning and creativity.
- Establish and maintain positive relationships with parents, guardians, and other family members through ongoing communication and collaboration.
- Attend and participate in staff meetings, professional development opportunities, and other training sessions as required.
- Continuously seek opportunities for professional growth and development to enhance teaching skills and stay current with best practices in early childhood education.
- Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
Restaurant Hostess
Il Fornaio
06.2015 - 02.2017
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Checked in with servers to confirm preparedness before seating customers.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all employees.
Education
High School Diploma -
Herndon High School
Herndon, VA06-2018
Skills
- Safe Food Handling
- Sales Techniques
- Guest Relations Management
- Liquor, wine, and food service
- Exceptional customer service
- Wine Pairings
- Banquet Coordination
- High-volume dining
- Strong Work Ethic
- Guest Engagement
- Hospitality service expertise
- Point of sale operation
Timeline
Server
Weekapaug Golf Club
06.2024 - Current
Server
North Italia
09.2023 - 05.2024
Restaurant Manager
Earls Kitchen + Bar
11.2022 - 08.2023
Server
Earls Kitchen + Bar
12.2020 - 08.2023
Teacher
Primrose Schools
08.2019 - 02.2020
Restaurant Hostess
Il Fornaio
06.2015 - 02.2017
High School Diploma -
Herndon High School
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