Baskin Robbins
Peggy
01.2024 - Current
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Maintained tubs of ice cream in texture (softness), temperature, and how full each tub was.
- Maintained clean, sanitized and well-organized food preparation zones.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
- Maintained high standards of customer service in high-volume, fast-paced operations.
- Consistently provided friendly service to promote better customer engagement.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Prepared and packaged large batches of food prepared to deliver or keep cold/frozen until needed.
- Prepared variety of desserts according to customers' orders or supervisors' instructions, following approved procedures.
- Early or on-time reported record for shifts to relieve coworkers from duty.
- Routinely moved and stocked food products.
- Immediately informed supervisors when equipment was not functioning properly to promote quick issue resolution.
- Immediately informed supervisors when a needed product was out of stock.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
- Checked completed orders for accuracy and bagged meals for easy carrying.
