Summary
Overview
Work History
Education
Skills
Timeline
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Roberta Paulson-Young

Duluth,MN

Summary

Multi-qualified recent retiree with over 30 years of experience in most office positions. Excellent reputation for maintaining positive relations with customers and co-workers, resolving problems, and improving customer satisfaction. Easy going and flexible.

Overview

45
45
years of professional experience

Work History

Admin Clerk

United Truck Body Inc Co,
Hermantown, MN
02.2004 - Current
  • Bookkeeping: Review and close open receivables / service orders. Provide reports to management for review. Reconcile checking account, calculate WIP, calculate Vacation/Holiday payable, review Audit Reports . Close period. Run and file all monthly reports.
  • Bus Sales: Manage bus inventory. Process receipts and sales of unit inventory. Provide customer quotes and invoices. Track additional costs. Process service orders for PDI. Process deals for sale of units
  • Time Clock and Payroll: Prepare and process bi-weekly payroll. Ensure all employee paper work is complete and on file. Run bi-weekly, monthly, and annual payroll reports.
  • Human Resources: run I9 and E-Verify for every new employee. Run background checks and credit reports. Collect appropriate documentation.

Waitress

Huie's Chopsticks Inn
Duluth, MN
09.1996 - 05.2004
  • Shared my love of chinese food with customers and explained the differences between dishes.
  • Performed nightly close of till.
  • Assisted non-english speaking owners and staff with what ever they needed.
  • Supervised the evening operation of the dining room and staff.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Director of Information Technology

Duluth News Tribune
Duluth, MN
05.1988 - 05.1996
  • Managed transition from main frame computers to Personal Computers.
  • Developed, tracked and maintained information technology operating budgets and cost and benefit analyses for IT spending initiatives.
  • Provided information and advice on future hardware and software options. Researched all options and reported to management team and corporate entities.
  • Developed and implemented technical application support and information technology policies and procedures that advanced investment needs, outcomes and performance measurements to balance continuous innovation with responsible risk-taking.
  • Deployed, monitored and maintained system installation, upgrades and network integration.
  • Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
  • Interviewed, hired and trained staff, leading performance reviews and offering constructive feedback.

Computer Programmer

Duluth News Tribune
Duluth, MN
05.1977 - 05.1988
  • First programmer hired to work on new Mini Computer and integrate it's function into Sales, Circulation, Accounting, and Admin departments.
  • Designed and wrote new software programs to support business activities of daily newspaper. Advised outside software providers on how best to design their systems to fit with Knight-Ridder processing requirements.
  • De-bugged software to correct errors. Provided support and documentation to users of software and ensured computer hardware functioned properly. Trained newly hired programmers and computer operators. Operated as assistant department manager.

Education

Associate of Science - Computer

Duluth Area Vocational / Technical Institie
Duluth, MN
02.1976

Skills

  • Spreadsheet Development
  • Administration and management skills
  • Administrative and Clerical Support
  • Billing and Invoicing
  • Employee Timesheet Processing
  • Wire Transfer
  • File and Database Management
  • Payroll Administration

Timeline

Admin Clerk

United Truck Body Inc Co,
02.2004 - Current

Waitress

Huie's Chopsticks Inn
09.1996 - 05.2004

Director of Information Technology

Duluth News Tribune
05.1988 - 05.1996

Computer Programmer

Duluth News Tribune
05.1977 - 05.1988

Associate of Science - Computer

Duluth Area Vocational / Technical Institie

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Roberta Paulson-Young