Robyn Case

• Developed relationships with clients and other insurance professionals to ensure client satisfaction.
• Identified potential risks associated with policyholders and offered appropriate solutions.
• Processed changes to existing policies, such as cancellations, endorsements, reinstatements and renewals.
• Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
• Assisted in the development of new business opportunities by preparing proposals, presentations, quotes and applications.
• Contacted underwriters and submitted forms to obtain binder coverage.
• Sought out new clients and developed clientele by networking to find new customers.
• Implemented procedures designed to improve efficiency within the department.
• Prepared reports for management summarizing activity within the department.
• Researched industry trends and developments to keep up-to-date on regulations affecting personal lines accounts.
• Participated in professional development activities such as seminars and conferences.
• Ensured compliance with state laws regarding personal lines accounts.

• Provided direct-care services for children of varying ages.
• Provided a safe environment for the children through supervision and guidance of their activities.
• Planned age-appropriate hands-on learning activities to help foster physical, mental, and emotional development.
• Instructed the children in proper behavior, manners, health habits.
• Performed light housekeeping duties related to childcare such as laundry or meal preparation.
• Provided safe transportation to and from activities and events.
• Bathed and dressed babies, changed diapers, prepared bottles, and feeding equipment.
• Administered medication and minor first aid to sick and injured children.
• Kept detailed records of each child's progress including daily activities, meals eaten, naps taken, milestones reached.
• Communicated regularly with families regarding daily events and any concerns that may arise.
• Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
• Stayed current on all required certifications necessary for working as a Nanny.

• Timely and accurate processing of loan transactions which includes but are not limited to phone interactions to assist in the tracking workflows.
• Actively participate as a member of a cohesive team to provide stellar service to both internal and external customers with consistent efforts to shift priorities as needed.
• Exhibit high energy and a positive outlook as an engaged team member.
• Successfully work in a fast-paced environment while maintaining a high attention to detail to achieve high individual and team production and quality results.
• Consistently met daily performance goals set by management team members.
• Displayed strong telephone etiquette, effectively handling high call volume.
• Participated in training sessions designed to improve overall job performance.

Seasonal Position

• Provided exceptional customer service by helping customers find the right products for their needs.
• Trained new employees on store policies, procedures and daily operations.
• Resolved customer complaints in a professional manner.
• Assisted Store Manager with scheduling shifts and managing staff.
• Ensured compliance with company policies and regulations at all times.
• Processed returns and exchanges according to company policy.
• Boosted sales through effective merchandising and consistent restocking of high-traffic items.
• Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
• Performed opening and closing duties including product facing, counting and balancing registers, and setting alarms.

• Prepared and set up meal trays for patients upon request according to dietary guidelines.
• Delivered meals to patients in their rooms when requested.
• Stocked supplies in main kitchen and unit kitchenettes as needed.
• Prepared variety of foods according to exact instructions and recipe specifications.
• Packaged and bagged cooked food and prepared items.
• Performed general cleaning duties such as washing dishes, sanitizing kitchen equipment and surfaces, sweeping and mopping floors.
• Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
• Assisted in menu planning based on patient preferences and dietary requirements prescribed by physicians or nutritionists.
• Assisted in the ordering, receiving, storage, and inventory of food items.
• Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
• Performed administrative duties such as filing, faxing, photocopying.
• Adhered to HIPAA regulations when handling confidential patient information.

Externship Position

• Greeted patients, secured their medical charts, and explained transport plan and destination.
• Assisted patients in wheelchairs or gurneys from one area of the hospital to another for various appointments, labs, scans, room changes, and discharges.
• Maintained cleanliness of transport vehicles and equipment by disinfecting and properly storing transport equipment.
• Maintained facility and patient confidentiality, complying with HIPPA policies and procedures.

• Completed basic administrative work at employer's real estate office (Martins & Associates Real Estate.)
• Organized filing systems and databases to store data related to the Owner's business activities.
• Monitored inventory levels of office supplies needed by the owner.
• Screened telephone calls and inquiries and directed as appropriate.
• Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
• Cashiering and inventory assistance at employer's convenience market (East Side Market.)
• Provided childcare to employer's son, assisted with homework assistance, afterschool activities, and bedtime routine.
• Worked with employer to establish core skills related to her businesses.