Sarah Ritter
Stephenson,VA
Summary
Motivated and positive professional adept at quickly connecting with others, fostering strong relationships, and thriving in dynamic work environments. Passionate about helping people and committed to delivering exceptional service. Offers a unique perspective with personal success in debt consolidation.
Overview
13
13
years of professional experience
Work History
Account Manager
Evergreen Agent
01.2024 - Current
- Client Management: Oversaw 50-60 client accounts, ensuring their progress and success through personalized coaching.
- KPI Achievement: Consistently met and exceeded key performance indicators.
- Marketing & Sales Projections: Developed accurate marketing and sales projections, and analyzed client behavior to enhance strategies.
- CRM Maintenance: Maintained client accounts in HubSpot CRM, ensuring up-to-date deal stages and task completion.
- Client Success Sharing: Highlighted client successes, collected testimonials, and secured referrals to support sales efforts.
- Team Collaboration: Attended team meetings, collaborated with colleagues to achieve client success, and meticulously documented client interactions.
Contract Manager
Agent Contract Services
07.2021 - 07.2023
- Effectively supervised a high-volume workload, maintaining a minimum of 25 contracts (50-100 daily tasks) on a rolling basis, spanning pre-listing, pre-contract, and post-contract services
- Ensured strict adherence to real estate laws and regulations, upholding compliance standards for clients
- Managed post-contract operations meticulously, orchestrating timelines, coordinating inspections, and ensuring prompt fulfillment of contractual obligations
- This resulted in heightened client satisfaction and a substantial increase in repeat business
- Demonstrated proficiency in crafting memos, addendums, letters, and contracts
- Leveraged technological expertise in Microsoft Teams, Microsoft Suite, G-Suite products, and diverse online tools, streamlining account management and documentation processes for enhanced efficiency
- Analytical thinker and adept communicator, known for a keen eye for detail, ensuring precision and accuracy in all aspects of operations
- Utilized software to track contract progress and maintain daily task management.
Licensed Professional Realtor
Keller Williams Realty
01.2018 - 07.2021
- Consistently generated new leads through a blend of face-to-face interactions, traditional marketing methods, and online strategies, effectively connecting with prospective buyers and sellers
- Utilized outbound sales calls to cold and warm leads to generate business
- Managed a substantial workload in sales and customer relations by employing strong organizational skills, task prioritization, and delegating responsibilities to support staff, ensuring high productivity levels
- Leveraged extensive knowledge of market trends and property values to provide valuable guidance to clients, enabling well-informed decision-making and successful property transactions
- Established a robust network within the real estate community, fostering enduring relationships with clients, colleagues, and industry professionals
- This network facilitated seamless and efficient transactions, contributing to overall success.
Managing Partner
SK Tack & Supply
02.2014 - 01.2018
- Directed internal and external business operations smoothly across various departments
- Recruited and supervised employees, overseeing company human resources functions
- Responsible for ongoing sales training sessions for employees
- Maintained meticulous quality control through detailed inventory logs and regular financial account reconciliations
- Handled billing, payroll, invoicing, and tax accounts management.
Financial Assistant
Federal Emergency Management Agency (FEMA)
10.2014 - 03.2016
- Monitored and managed payments for invoices, vouchers, expenditures, contracts, and federal funds allocation, ensuring meticulous oversight and accuracy
- Provided indispensable support to FEMA disaster housing inspectors, aiding in travel arrangements, deployment accounting codes, funding information, and joint field office coordination
- Acted as Lead Organization Program Coordinator (LOPC) for JP Morgan Chase FEMA Travel Credit Cards, ensuring efficient card management and resolution of issues
- Facilitated seamless office operations concerning contract development and execution for the local FEMA region
- Leveraged various web-based government software applications to maintain disaster funding data and streamline the processing of automated travel deployment forms
- Utilized accounting information management systems to review, process, and reconcile accounting transactions pertaining to facility contracts and government employee travel
- Orchestrated Concur Travel (CGE) training sessions, managing employee travel credit cards and training documentation
- Provided valuable guidance to internal customers, handling new card orders, accounting codes, IT troubleshooting, and resolving credit card matters
- Demonstrated expertise in interpreting procedures, program regulations, and forms to agency personnel, ensuring adherence and compliance
- Supported accurate and timely payments of financial obligations through the Agency's financial and accounting database software
- Assisted in procurement document preparation, including purchase orders and government credit card purchases; streamlining financial operations.
Program Specialist
Federal Emergency Management Agency (FEMA)
05.2015 - 12.2015
- Detailed as a Program Specialist within the Recovery Technology Program Division's (RTPD) Individual Assistance Innovations and Technology Solutions Project Management Office
- Updated and maintained crucial software requirement documents, ensuring seamless communication of business practice modifications arising from software adjustments
- Offered technical expertise and guidance, effectively troubleshooting issues and pinpointing areas necessitating developer support
- Collaborated with project teams to analyze existing systems, processes, and technologies, identifying opportunities for enhanced software program usability and efficiency
- Prioritized and oversaw tasks, fostering close collaboration with subject matter experts, developers, programmers, and project teams throughout the software development life cycle to ensure precise fulfillment of software solution requirements
- Actively participated in Joint Application Development meetings, ensuring comprehensive and accurate communication of system requirements to software developers
- Compiled and presented research findings via technical papers, briefings, and release notes for internal staff and external developer users.
Member Service Representative III
Apple Federal Credit Union
10.2011 - 10.2014
- Provided extensive administrative and clerical support crucial for the growth and enhancement of a 150,000+ member NCUA insured credit union with assets surpassing $1.8 billion
- Ensured accurate and timely management of member financial obligations, overseeing loan purchase orders, credit card reports, and reconciling delinquent accounts
- Proficiently utilized computerized databases to handle financial data entry and retrieval for member accounts, loans, credit cards, and other services
- Independently managed the preparation and processing of budgeted supply orders, negotiable instruments, and sensitive financial documents, optimizing operational efficiency
- Elevated the credit union's Net Promoter Score (NPS) by championing the branch's NPS initiative, utilizing Satmetrix tracking software and delivering exceptional customer service
- Boosted member likelihood to recommend the credit union from 67% to 81% within six months
- Spearheaded the development and implementation of an efficient inventory management and tracking system, significantly improving productivity and individual accountability
- Streamlined processes by automating manual forms using Microsoft Excel spreadsheets, Microsoft Word documents, and other databases, reducing filing and processing time by 50%.
Education
Associate in Science (A.S.) - Business Administration Management
New England College of Business And Finance
Bachelor of Science - Cybersecurity
University of Maryland Global Campus
2025
Skills
- Needs analysis
- Portfolio Management
- Problem-Solving
- Multitasking
- Excellent Communication
- Adaptability and Flexibility
- Relationship building and management
- Active Listening
- Goal-oriented mindset
- Account Management
- Credit History Analysis
- CRM Integration
Jobrelatedtraining
- Contracting Officer Representative (FAC-COR II) Certification
- Acquisition Project/Program Manager (PFAC-P/PM) Certification
- Mastering the Art of Technical Writing
- Plain Language Writing Course
- Integrated Financial Management System Transactions
Timeline
Account Manager
Evergreen Agent
01.2024 - Current
Contract Manager
Agent Contract Services
07.2021 - 07.2023
Licensed Professional Realtor
Keller Williams Realty
01.2018 - 07.2021
Program Specialist
Federal Emergency Management Agency (FEMA)
05.2015 - 12.2015
Financial Assistant
Federal Emergency Management Agency (FEMA)
10.2014 - 03.2016
Managing Partner
SK Tack & Supply
02.2014 - 01.2018
Member Service Representative III
Apple Federal Credit Union
10.2011 - 10.2014
Associate in Science (A.S.) - Business Administration Management
New England College of Business And Finance
Bachelor of Science - Cybersecurity
University of Maryland Global Campus
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