Suzi Bergmann
Spring Hill,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Front Desk Assistant Remote
Access Health Care Physicians LLC
11.2022 - Current
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Answered patient's telephone calls promptly and appropriately handled needs.
- Greeted visitors, offered assistance, and answered questions to build rapport.
- Scheduled and confirmed patient's appointments
- Received, screened and routed incoming calls.
Office Manager
Market Basket
05.2008 - 04.2022
- Reconciled end-of-day reports to determine any and revolve discrepancies.
- Balanced currency, coin, checks,and draws to verify they reflect the financial reports.
- Count currency and checked bills for possible counterfeit, verify checks for deposit, and ordered currency and coin for store.
- Recorded expenses and maintained financial records.
- Assisted customers with transactions such as check cashing, buying items, refunds, lottery, gift cards ect.
- Set up office for opening each morning (open safes, print reporting, arrange lottery machine, set up cashier draws)
- Transferred and directed phone calls,guests and mail to correct staff members.
- Optimized office schedule to balance team workloads.
- Coached employees through day-to-day work and complex problems.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Monitored customer service trends and provided insights to management team for further improvement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Assistant Office Manager
Market Basket
08.2006 - 04.2008
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Balance cashier draws to reflect reporting
- Assist customers with check cashing, lottery, transactions, refunds, and complaints.
Cashier
Market Basket
09.2003 - 07.2008
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled cash with high accuracy and took care to check bills for fraud.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Peabody Veterans Memorial High School
Peabody, MA06.2007
Skills
- Multi-Line Phone Systems
- Automated Telephone Systems
- Payment Verification
- Effective Planning
- Cash Handling
- Complaint Resolution
- Bookkeeping
- Customer Service
- Reliable/Punctual
- Bilingual (Portuguese)
- Multi-tasking
- Remains calm under pressure
Timeline
Front Desk Assistant Remote
Access Health Care Physicians LLC
11.2022 - Current
Office Manager
Market Basket
05.2008 - 04.2022
Assistant Office Manager
Market Basket
08.2006 - 04.2008
Cashier
Market Basket
09.2003 - 07.2008
High School Diploma -
Peabody Veterans Memorial High School
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