Customer service/food handling
.Teresa Abuja Burns.
Owosso,MI
Summary
. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments, and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving. Motivated cashier and stocker with 15 years of experience in customer service. Accomplished various tasks daily, including cash handling,stocking shelves, all cashier transactions, cleaning, prepping food,and collecting payments with cash registers. Cheerful when assisting customers and coworkers.
Overview
15
15
Work History
Customer Service Cashier
Kroger
Owosso, MI
03.2018 - 04.2020
- Maintained accurate records of transactions using the point-of-sale system.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Resolved customer complaints in a professional manner.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Complied with all health and safety regulations while performing job duties.
- Processed credit card transactions accurately and efficiently.
- Operated cash registers to process payments for goods and services.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Greeted customers and provided friendly customer service.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Recommended, selected, located, and obtained products to meet customer needs.
- Greeted customers and responded to informational requests.
- Maintained cleanliness and presentation of stock room and production floor.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Informed customers of in-store promotions or pricing specials.
- Collected credit card and cash payments to complete transactions for customer orders.
- Addressed customer questions and concerns regarding products and services.
- Maintained work area and kept cash drawer organized.
- Counted and balanced cashier drawers.
- Greeted customers promptly and responded to questions.
- Processed customer payments quickly and returned exact change and receipts.
- Welcomed customers, offering assistance to help find store items.
- Adhered to social distancing protocols and wore mask or face shield.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Answered phone calls to assist customers with questions and orders.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Answered customers' questions and provided information on store procedures or policies.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Checked personal identifications during alcohol and tobacco sales.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Offered customers carry-out service at completion of transaction.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Built and maintained productive relationships with employees.
.Donut Froster
Bennys Donuts
Owosso, MI
09.2018 - 04.2019
- Troubleshot equipment malfunctions when necessary.
- Complied with all safety requirements related to the use of chemicals or other hazardous materials.
- Demonstrated a strong commitment to customer satisfaction by ensuring orders were accurate and timely.
- Weighed portions of ingredients accurately using scales or measuring cups and spoons.
- Communicated effectively with colleagues about production needs or concerns.
- Assisted customers with product selection and provided excellent service at all times.
- Monitored fryers to ensure proper cooking times and temperatures were maintained.
- Adhered to company policies regarding health and safety regulations.
- Prepared dough for donut production according to recipe instructions.
- Responded promptly to customer inquiries regarding menu items or pricing information.
- Performed preventative maintenance tasks on kitchen equipment when required.
- Adhered to health and safety regulations while making donuts.
- Restocked supplies of raw materials such as flour, sugar, and yeast.
- Inspected equipment regularly to identify any potential issues before they occurred.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Prepared workstations with ingredients and tools to increase efficiency.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Observed food safety and sanitation protocols to reduce germ spread.
- Prepared meats, vegetables or desserts according to orders or instructions.
- Took and recorded temperatures of food, refrigerators and freezers.
- Restocked cupboards, refrigerators and service stations with new food items or supplies.
- Placed food trays over warmers for immediate service or stored in refrigerated storage cabinets.
- Cut or sliced meat, poultry and seafood to prepare for cooking.
- Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
- Stocked cupboards and refrigerators and tended salad bars and buffet meals.
- Stored food in designated containers and storage areas to prevent spoilage.
- Monitored temperatures of prepared food and cold-storage areas.
- Distributed food to waiters and waitresses to serve customers.
.Customer Service./Assistant Pet Groomer
.Lucys.Pampered Pets
Williamston, MI
04.2015 - 07.2016
- Worked closely with veterinary personnel to provide additional medical treatment if needed.
- Adhered to local laws regarding animal control regulations such as rabies vaccinations.
- Followed strict health protocols to ensure a safe working environment for both staff and animals.
- Performed routine maintenance tasks on clippers, scissors and other tools used in the grooming process.
- Managed inventory levels of supplies necessary for successful operation of the business.
- Performed detailed inspections of pets' skin and coat condition during each grooming session.
- Screened individuals interested in adopting pets.
- Assessed animals for injury and illness.
- Taught animals sit, stay and other basic commands.
- Socialized animals to prepare for adoption.
- Assisted in the preparation of reports, presentations and correspondence.
- Archived confidential material using established procedures.
- Assisted in the development of new policies and procedures to improve operational efficiency.
- Scheduled meetings, appointments and travel arrangements for staff members.
- Developed positive relationships with internal customers through effective communication techniques.
- Gathered and sorted data for reports and files.
- Used filing systems to improve document management and organization.
- Monitored office services mailbox for business support needs and requests.
- Scheduled service and changed and ordered toner to keep printers and copiers functioning.
- Received and distributed mail, letters and packages.
- Coordinated support to facilitate general office operations.
- Stocked inventory and ordered office and kitchen supplies.
- Broke down boxes for garbage and recycling.
- Performed accounting or financial analysis.
- Encouraged and improved cross-department internal communication.
- Assisted organizational efforts by filing, entering data and answering phones.
- Answered phones and routed voicemails to respective employees.
- Reserved and managed meeting room availability.
- Provided HR administrative assistance to management team.
- Offered reception coverage to relieve staff during absences or breaks.
- Greeted guests and vendors to assist in navigating space.
- Maintained front desk to provide positive first impression.
- Participated in credit and collections activities.
- Assisted with set up for social events and food deliveries.
- Reviewed and approved vendor invoices.
- Provided advice on diet, nutrition and overall health care for clients' pets.
- Organized appointments efficiently to maximize time spent with each client's pet.
- Maintained clean and orderly play yards, kennels and cages.
- Delivered excellent service to pet owners to drive repeat business.
- Administered medications to animals.
- Followed precise feeding instructions and schedules for animals under care.
- Cleaned and maintained kennels, holding areas and surgical rooms.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prepared food to meet needs of animals under care with appropriate meals.
- Collaborated with other departments such as marketing or accounting in order to provide better service solutions for customers.
- Responded promptly to customer inquiries about order status or product availability.
- Kept up-to-date on new products, services, promotions, and other changes that affect customer service operations.
- Provided product knowledge to customers through effective communication.
- Maintained a clean and organized work area at all times.
- Utilized problem solving skills to resolve customer issues quickly and efficiently.
- Provided assistance to customers in completing forms or applications related to their purchases.
- Organized promotional displays according to company guidelines.
- Managed stock levels by ordering necessary supplies when needed.
- Attended regular training sessions to stay current on company policies and procedures related to customer service operations.
- Received orders from customers via telephone or email and entered them into the system accurately.
- Developed strong relationships with customers to ensure repeat business and referrals.
- Handled returns and exchanges in accordance with store policies while maintaining positive customer relations.
- Prepared reports on sales figures and customer feedback for management review.
- Greeted customers in a friendly manner and assisted with their inquiries.
- Ensured compliance with all applicable laws, regulations, policies, and procedures regarding customer service operations.
- Developed relationships with repeat customers by recognizing individual preferences when possible.
- Adhered to company standards for quality service delivery while ensuring customer satisfaction levels remain high.
- Participated in training and other learning opportunities to expand knowledge of company and position.
- Communicated information to customers about product quality, value and style.
- Answered incoming calls, checking and returning voicemails to obtain records.
- Collaborated closely with colleagues to meet customer needs.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Liaised between customers and various departments to resolve issues and satisfy inquiries and requests.
- Consulted with customers regarding needs and addressed concerns.
- Resolved customer complaints and issued refunds as needed.
- Maintained accurate CRM database by entering and regularly updating client information.
- Referred inquiries to supervisors where appropriate and kept customers updated throughout process.
- Delivered customer satisfaction surveys designed to gather up-to-date insight regarding customer perception of services.
- Responded promptly and professionally to feedback, comments and complaints.
- Surpassed sales goals through implementation of successful marketing strategies.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Updated system with order specifics and customer details, preferences, and billing information.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Provided top quality control and eliminated downtime to maximize revenue.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Strengthened customer retention by offering discount options.
- Took special orders in person and over telephone, generating additional revenue every month.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Excelled in exceeding daily credit card application goals.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Contacted customers about potential service upgrades, new services and account changes.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Oversaw warranty counseling process to manage expense controls.
- Mentored junior team members and managed employee relationships.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Led on- and off-site customer support teams across multiple time zones.
- Promoted available products and services to customers during service, account management and order calls.
- Updated databases with new and modified customer data.
- Collected deposits or payments and arranged for billing.
- Supported sales team members to drive growth and development.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Prevented key account losses by researching discrepancies and correcting problems.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Assisted in the selection of appropriate shampoos, conditioners and other grooming products for each pet's individual needs.
- Confidently handled large dogs that may have been aggressive or uncooperative during the grooming process.
- Provided bathing, brushing, clipping, trimming and styling of pet fur coats.
- Educated customers on proper home care techniques such as brushing, bathing and nail trimming between visits.
- Maintained accurate records of all services rendered to clients' pets.
- Demonstrated excellent customer service skills when dealing with difficult or irate customers.
- Kept up-to-date with current trends in pet styling techniques through seminars, workshops or webinars.
- Communicated effectively with customers about their pet's behavior during the grooming process.
- Cleaned and sanitized all grooming equipment after each use.
- Ensured safety of all animals while they were in the salon environment by keeping them secure at all times.
- Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
- Reviewed pet records from daily visits and appointments, entering important data into system.
- Bathed and groomed pets using gentle techniques.
- Scheduled grooming and veterinary appointments for animals.
Education
Veterinary Assistant Degree - .veterinary Assistant
Penn Foster Career School
Scranton, PA04-2006
Skills
- Customer Service
- Check processing
- Cash Management
- Telephone management
- Customer inquiries
- Product Recommendations
- Product Knowledge
- Retail Merchandising
- Customer Satisfaction
- Positive and professional
Affiliations
- .Archery (longbow)
- Fishing
- Baking
- Cooking
- Crafty
- Pet. Rescue./Foster
Timeline
.Donut Froster
Bennys Donuts
09.2018 - 04.2019
Customer Service Cashier
Kroger
03.2018 - 04.2020
.Customer Service./Assistant Pet Groomer
.Lucys.Pampered Pets
04.2015 - 07.2016
Veterinary Assistant Degree - .veterinary Assistant
Penn Foster Career School