Tyler Hill
Naples
Summary
IT Technical Support Specialist with 3 years of experience at O'Connor Associates, demonstrating a strong ability in problem-solving, threat intelligence, and security operations. Proven track record in enhancing system reliability and contributing to a 15% increase in productivity through meticulous attention to detail and swift adaptation to new technologies. Eager to apply these skills in a cybersecurity role, aiming to further develop in security auditing and awareness training.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Co-Founder
A TOUCH OF LOVE Non-Profit
2022.11 - Current
- Built strong community partnerships to support organizational goals and expand outreach efforts.
- Improved transparency with regular communication to board members, donors, and partners about organizational successes and challenges.
- Managed budgets responsibly, aligning resources with strategic priorities while maintaining fiscal discipline.
IT Technical Support Specialist
O'Connor Associates
2021.01 - Current
- Worked collaboratively in the IT team
- Adapted quickly to new technologies
- Delivered projects on time
- Improved system reliability
- Contributed to a 15% increase in productivity
- Enhanced system reliability by identifying and rectifying subtle flaws before escalation.
Owner/Founder
Permier Home Services
2019.06 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Education
Associate of Science - Cyber Security
Florida SouthWestern State College
Naples, FL06.2026
Skills
- Problem solving
- Threat Intelligence
- Security Operations
- Security Awareness Training
- Cryptocurrency Security Auditing
- Customer Relations
Certification
University Of Colorado Cybersecurity Policy for Water and Electricity Infrastructures
Yale Narrative Economics
IBM Penetration Testing, Incident Response and Forensics
Duke Decentralized Finance (DeFi) Infrastructure
Timeline
Co-Founder
A TOUCH OF LOVE Non-Profit
2022.11 - Current
IT Technical Support Specialist
O'Connor Associates
2021.01 - Current
Owner/Founder
Permier Home Services
2019.06 - Current
University Of Colorado Cybersecurity Policy for Water and Electricity Infrastructures
Yale Narrative Economics
IBM Penetration Testing, Incident Response and Forensics
Duke Decentralized Finance (DeFi) Infrastructure
Associate of Science - Cyber Security
Florida SouthWestern State College
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