Summary
Overview
Work History
Education
Skills
Certification
Awards
Volunteer Experience
Key Qualifications
Affiliations
Timeline
Generic

Whitney Bledsoe

Houston,TX

Summary

A driven, dependable, hard-working individual seeking to combine my professional skills to secure employment within an innovative organization. In my role, I will demonstrate excellent verbal and written communication skills and leadership qualities, as well as provide customers with accurate information and excellent customer service. A qualified candidate with previous experience as a home health aide, resident caregiver, and activity assistant.

Experienced Delivery Driver offering delivery experience and solid dedication to customer's expectations. Enhances vehicle longevity and workplace safety with good inspection and maintenance abilities.

Responsible courier that brings a great safety record, clean driving history, and focuses on customer satisfaction. Reliable in handling end-to-end deliveries without damages. Maintains a clean, neat, and professional vehicle.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Delivery Driver

DoorDash
10.2024 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Verified accuracy of all deliveries against order forms.

Shipt Shopper

Shipt
10.2024 - Current
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Tracked substitutions and informed customers of changes.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Worked productively with customers to meet order requirements and service expectations.

Teladoc Customer Service Agent

Independent Contractor/NexRep/Teladoc Health/Work From Home
07.2022 - 09.2024
  • Greet customers in a friendly manner, using specific scripting
  • Verify members using HIPAA verification guidelines
  • Identify members issues/complaints and take necessary steps to correct them
  • Updating medical history and personal information
  • Provide excellent customer service in a timely manner.

Customer Service Representative

Independent Contractor/NexRep/Priceline/Work From Home
05.2021 - 06.2021
  • Assisted customers with all issues and complaints
  • Scheduled car rentals, air travel, and hotel reservations
  • Provided excellent customer service
  • Handled payments and returns.

Call Center Representative

InfoCision/Work From Home
12.2020 - 03.2021
  • Conferred with customers to provide information about products, take or enter orders, cancel accounts, or obtain details of complaints
  • Determined charges for products requested and collected payments
  • Referred unresolved customer grievances to designated departments for further investigation
  • Solicited sales of new or additional services or products.

Customer Service Representative

American Family Insurance
09.2019 - 04.2020
  • Collected payments
  • Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
  • Provided quotes to new and existing customers
  • Answered phones and gathered information for licensed agents.

Chaffer/ Sewer

GLI Pool Products
08.2017 - 09.2019
  • Operated sewing machines to join, reinforce, or decorate products and performed hand stitching for smaller projects.
  • Followed sewing instructions and inspected quality of finished pieces to exceed customer expectations.
  • Assisted with inventory management and restocking of supplies for continuous availability.
  • Maintained clean and organized work area and verified safe and proper equipment functionality to reduce downtime.
  • Read and interpreted patterns and diagrams to determine sewing specifications.
  • • Built pool covers
    • Shaping
    • Sewing
    • Padding
    • Cross-strapping
    • Tipping
    • Drawing
    • Inspecting the covers

Server

Antone's Banquet Centre
05.2016 - 03.2017
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Answered customers' questions, recommended items, and recorded order information.
  • Supervised banquet food station setup and coordinated service to multiple dining areas.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Supervised banquet food station setup and coordinated service to multiple dining areas.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.

Shift Leader

Marco's Pizza
10.2014 - 09.2015

• Opening the store included the very important task of ensuring the cash register equaled $100 at the start of every shift.
• Setting up the food station by placing items such as pepperoni, sausage, bacon, cheese, olives, and green peppers, just to name a few, into the correct spaces inside and underneath the cooler.
• Perform personnel activities such as supervising and training employees.
• Preparing daily food items by cutting vegetables, baking croutons, cooking pizzas, and making sandwiches, using proper safety precautions and sanitary measures.
• Communicate with customers regarding orders, comments, and complaints, if any.
• Relaying food orders.
• Collecting and washing dirty dishes.
• Monitor and order supplies or food items and restock as necessary.
• Accept payment from customers, and make changes when need be.
• Clean and organize food and kitchen area.

  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Lead Detail Cleaner

Med Clean
12.2012 - 02.2014
  • Operated buffers, steamers, hoses, vacuums, and other equipment to meet service expectations.
  • Maintained a regular list of high-end clientele due to exceptional service and outstanding pricing.
  • • Clean and supply restrooms, eating, and sitting areas.
    • Gather and empty all trash.
    • Sweep, mop, scrub, and vacuum the building floors.
    • Follow procedures for the use of chemical cleaners, and power equipment to prevent damage to floors and fixtures.
    • Mix water and detergents in containers to prepare cleaning solutions, according to specifications.
    • Notify the manager concerning the need for major repairs.
    • Clean laboratory items, such as glassware or metal instruments, using microfiber rags.
    • Informing the manager of supplies that need to be ordered.
    • Clean windows, glass partitions, and mirrors.
    • Dust and polish furniture, baseboards, and machines.

Education

Associate of Science Degree – Medical Billing and Coding -

Ultimate Medical Academy
Tampa, FL
01.2022

Skills

  • Problem solving; Critical thinking; Time management; Attention to detail; Able to work independently
  • MS Excel; MS Word; MS PowerPoint; Typing; Typing Speed: 40 WPM
  • Goods Transport
  • Payment Collection
  • Order Verification
  • Information Verification
  • Inbound Call Management
  • Email management
  • Outstanding communication skills
  • Customer Complaint Resolution
  • Inbound Customer Service

Certification

Teladoc Health, Houston, TX, HIPAA Compliance, 2022-09-01, 90

Awards

Maintained a 4.0 GPA, Ultimate Medical Academy Dean's List

Volunteer Experience

  • Caring Angels, Youngstown, OH, 2009-03-01, 2011-04-01, Home Health Aide, Provided care for one patient with Alzheimer's., Light cleaning in the house, laundry, and light cooking., Conducted activities to help with memory and day-to-day routines.
  • Mayfair Village Nursing Home, Columbus, OH, 2006-08-01, 2007-08-01, Activity Assistant, Provided provisions such as coffee, cookies, popcorn, tea, and iced water throughout the day., In charge of planning and preparing various inside and outside activities., Assisted in the dining room.
  • Shepard of The Valley, Youngstown, OH, 2002-10-01, 2004-02-01, Resident Helper, Read and watched movies., Played board games, and other small activities., Replenished toiletries., Provided general maintenance to the residents' rooms., Assisted in the dining room.

Key Qualifications

Medical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-9-CM ICD-10-CM HCPCS CPT) Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers Electronic Health Records (EHR) Electronic Medical Records (EMR) Managed Care (HMO PPO and POS) Workers Compensation Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04) Front Office Operations Medical Office Procedures Scheduling

Affiliations

  • OnRWAYLLC

Timeline

Delivery Driver

DoorDash
10.2024 - Current

Shipt Shopper

Shipt
10.2024 - Current

Teladoc Customer Service Agent

Independent Contractor/NexRep/Teladoc Health/Work From Home
07.2022 - 09.2024

Customer Service Representative

Independent Contractor/NexRep/Priceline/Work From Home
05.2021 - 06.2021

Call Center Representative

InfoCision/Work From Home
12.2020 - 03.2021

Customer Service Representative

American Family Insurance
09.2019 - 04.2020

Chaffer/ Sewer

GLI Pool Products
08.2017 - 09.2019

Server

Antone's Banquet Centre
05.2016 - 03.2017

Shift Leader

Marco's Pizza
10.2014 - 09.2015

Lead Detail Cleaner

Med Clean
12.2012 - 02.2014
Teladoc Health, Houston, TX, HIPAA Compliance, 2022-09-01, 90

Associate of Science Degree – Medical Billing and Coding -

Ultimate Medical Academy
Whitney Bledsoe