Briana Perez
Summary
Enthusiastic Licensed Practical Nurse motivated to work with patients, families, and care teams efficiently. Friendly, adaptable, and collaborative professional successfully devising satisfying solutions to complex problems.
Overview
7
7
years of professional experience
Work History
Treatment Plan Coordinator
Staten Island Oral And Maxillofacial Surgery
08.2020 - Current
- Enhanced patient satisfaction by efficiently coordinating treatment plans and scheduling appointments.
- Ensured accurate documentation of treatment plans by meticulously reviewing patient records and collaborating with healthcare teams.
- Reduced wait times for patients by effectively managing schedules and optimizing appointment allocation.
- Upheld confidentiality standards by diligently adhering to HIPAA regulations and maintaining the privacy of patient information.
- Reduced errors in treatment plans by thoroughly reviewing documents and collaborating with healthcare providers to ensure accuracy.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Communicated with patients to ensure treatment options, present fees and related costs for treatment, and answered questions as needed.
- Ensure patients fully understand their treatment plan and overcome any objections to the proposed treatment.
- Ensure pre-authorization from insurance companies when needed.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for patients and visitors.
- Scheduled and confirmed appointments, communicated with patients, and updated patient records.
- Handled cash transactions and maintained payment records accurately.
Server/waitress
Denny's Restaurant
05.2017 - 03.2020
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Processed orders and sent to kitchen employees for preparation.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Medical Assistant Receptionist
Staten Island Orthopedic And Sports Medicine
10.2018 - 03.2019
- Enhanced patient experience by managing front desk operations and providing exceptional customer service.
- Streamlined appointment scheduling for increased efficiency and reduced patient wait times.
- Improved office organization by maintaining accurate patient records and filing systems.
- Contributed to a welcoming atmosphere, greeting patients upon arrival and addressing their needs promptly.
- Maximized office efficiency by answering incoming calls to provide office information and transfer calls to desired personnel.
- Managed front office activities, including customer service, and patient appointments.
Maintained office supplies inventory by checking stock and ordering new supplies as needed. - Updated medical records and technical library to support smooth office.
- Worked with doctors to prepare correct equipment and supplies for injections, casting, and viewing MRIs/X-Rays.
- Compiled physical and digital paperwork to meet business and patient
needs, including charts, reports, and correspondence.
Education
Licensed Practical Nurse -
College of Staten Island of The City University of New York
Staten Island, NY06.2023
Associate Degree in Nursing -
St. Francis College
Brooklyn, NY05.2017
High School Diploma -
Gaynor Mccown Expeditionary Learning School
Staten Island, NY06.2015
Skills
- HIPAA Compliance
- Case Management
- Electronic Health Records
- Attention to Detail
- Decision Making
- Critical Thinking
- Medical Terminology
- Problem-Solving
- Patient Care Coordination
- Insurance Verification
- Appointment Scheduling
- Microsoft Office Proficiency
- Time Management
- Conflict Resolution
- Empathy and Compassion
- Filing and Recordkeeping
- Customer Service
- Claims Processing
- Payment Collection
- Organizational Standards
- Patient Registration
- Patient Outreach and Follow-Up
- Scheduling
- PC Proficient
- Creative Problem-Solving
- Multitasking Ability
Timeline
Treatment Plan Coordinator
Staten Island Oral And Maxillofacial Surgery
08.2020 - Current
Medical Assistant Receptionist
Staten Island Orthopedic And Sports Medicine
10.2018 - 03.2019
Server/waitress
Denny's Restaurant
05.2017 - 03.2020
Licensed Practical Nurse -
College of Staten Island of The City University of New York
Associate Degree in Nursing -
St. Francis College
High School Diploma -
Gaynor Mccown Expeditionary Learning School
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