Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leola Doles

Pontotoc,MS

Summary

Multi-talented Sales Assistant adept at handling any store department. Talent for inventory management and documentation. ambitious in advancing personal expertise and company sales performance. Results-driven Customer Sales Representative known for high productivity and efficient task completion. Specialize in client relationship management, conflict resolution, and sales strategy development. Excel in communication, adaptability, and problem-solving to enhance customer satisfaction and drive sales growth. Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes.

Overview

2
2
years of professional experience

Work History

Customer Sales Representative

ClickBank
Tupelo, MS
10.2024 - Current
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Developed positive relationships with customers through friendly interactions.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Updated databases with new and modified customer data.

Customer Sales Accosicate

regal truckstop
New Albany, MS
09.2022 - 12.2024
  • Determined realistic sales goals and motivated sales associates to achieve objectives to meet preset revenue targets.
  • Supported organizational change in processes from paper billing to electronic invoicing systems to boost efficiency.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Organized promotional events to attract new customers and increase sales.
  • Performed cost-benefit analysis of potential products and customers to make effective sales strategy decisions.
  • Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
  • Forecasted product requirements and organized merchandise to meet expected location demands.
  • Mentored newly hired employees by explaining tactics for building sales pipelines.

Education

Bachelor of Science - Information of Technology

Full Sail University
Winter Park, FL
04-2029

Skills

  • Complaint resolution
  • Point-of-sale system
  • Contract negotiation
  • POS systems
  • Sales presentation
  • Goal-oriented mindset
  • Product knowledge
  • Hospitality and accommodation
  • Process optimization
  • Data entry proficiency
  • Delivery management
  • Company policies

Timeline

Customer Sales Representative

ClickBank
10.2024 - Current

Customer Sales Accosicate

regal truckstop
09.2022 - 12.2024

Bachelor of Science - Information of Technology

Full Sail University
Leola Doles